Senior IT Administrator, IonQ

• 6+ years of experience in a System Administrator, Desktop Support, or Helpdesk role
• Demonstrable experience providing hands-on, end-user technical support in a corporate environment
• Proficiency with Windows, Linux and macOS operating systems
• Experience administering SAML based SaaS Apps (Okta, Entra, Jumpcloud)
• Supporting cloud based productivity applications (M365, Google Workspace)
• Solid understanding of basic networking concepts (TCP/IP, DHCP, DNS) and experience with basic troubleshooting of network devices (switches, firewalls, Wi-Fi)
• Experience with A/V setup and support for modern video conferencing solutions (e.g., Zoom Rooms, Google Meets, Microsoft Teams Rooms)
• Strong organizational skills and experience with inventory management and asset tracking
• Excellent written and verbal communication skills, with a focus on customer service and clear technical documentation
• Must be able to work on-site full-time in the Boston office

Desirable

• We are seeking a highly motivated and versatile Senior IT Administrator to be the dedicated on-site IT presence for our Boston office and the primary technical resource for two nearby satellite lab locations
• This critical role involves providing hands-on support across the entire IT spectrum, including end-user helpdesk, A/V management, networking, and critical project work
• Primary Technical Liaison: You'll serve as the dedicated, primary technical point of contact for the main Boston office, providing scheduled, expert support visits to two satellite lab locations in the region
• Helpdesk & Desktop Support: Deliver hands-on Level 2 support, specializing in the timely diagnosis and resolution of all hardware, software, connectivity, and printer issues for local staff
• Asset Lifecycle Management: Own the complete local IT inventory lifecycle, including the provisioning, maintenance, and retirement of all end-user hardware (laptops, monitors, peripherals), while ensuring continuous stocking of essential IT supplies
• Lab Equipment Support: Provide dedicated operational and technical support for IT equipment within critical laboratory environments
• A/V Management: Manage the setup, operation, and ongoing support of all conference room A/V equipment and provide reliable, on-the-spot support for meetings and occasional company-wide events
• Lab Workstation Management: Serve as the primary contact for lab IT support. This includes setting up new lab workstations (imaging and baseline), deploying standard configurations via playbooks, and maintaining a test workstation for pre-production changes
• Configuration Automation: Keep lab playbooks up to date and evaluate replacements for existing Ansible playbooks used for setting up new workstations and developer desktops. Interface with the security team to ensure compliance
• Data Access & Networking: Set up permissions for lab workstations to securely access IonQ data (e.g., shared drive, Confluence). Assist with deploying necessary lab network services (e.g., DNS server, Synology/shared drive configuration)
• Routine Maintenance: Coordinate and perform routine maintenance, including monthly software updates and reboots for lab workstations, in coordination with research teams
• Documentation: Update and write guides for recurring lab IT tasks (e.g., remote connection, SSH, file sharing)
• Local Network Troubleshooting: Perform foundational network troubleshooting for common issues related to VPNs, switches, firewalls, and wireless access points (APs)
• Escalation & Liaison: Serve as the local technical liaison, escalating complex network issues to the core engineering teams and coordinating local efforts
• Physical Deployment: Assist the network engineering team with the physical installation and de-installation of networking gear (e.g., racking/stacking switches, and deploying APs)
• Corporate Projects: Actively participate in assigned internal corporate IT projects, such as system upgrades, security initiatives, and documentation/process standardization improvements
• Remote Site Deployment: Travel occasionally to new or acquired satellite locations to execute the foundational installation of desktops, networking gear and audio/visual equipment
• This role may require occasional after-hours support