Account Manager, Dandy
SMB Dedicated
$85k
Offers commission
More information about location
Fully digital dental lab
Be an early applicant
Fully digital dental lab
1001+ employees
Be an early applicant
$85k
Offers commission
More information about location
1001+ employees
Company mission
To become the best digital dental lab for every dentist.
Role
Who you are
- 2+ years of experience in Sales, Account Management, or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus
- Proven track record of upselling, cross-selling, and growing complex account portfolios
- Experience managing relationships with multiple stakeholders at small-to-medium business groups or multi-site organizations
- Comfortable spending 60%+ of your day engaging with clients by phone or video
- Highly analytical with the ability to interpret data dashboards to inform strategy
- Empathetic, curious, and passionate about understanding customer pain points
- Strong communicator with exceptional organization, follow-through, and problem-solving skills
- Self-motivated, performance-driven, and adaptable to a fast-paced environment
- Willingness to travel for offsites, industry events, or key customer visits
What the job involves
- Dandy is looking for an Account Manager to join the growing team and delight our customers: dentists across the country
- New customers will be transitioned directly from sales to you, and you will quickly build your portfolio to 200+ accounts
- Our Multi Location segment serves parent accounts that have more than 1 location
- As the owner of your book of business, your primary focus will be on driving revenue per practice (ARPP) by proactively fostering strong customer relationships, activating new user (doctor) growth, and expanding into new locations
- You will collaborate closely with Sales, Training, and Customer Support to drive customer satisfaction and ultimately customer retention
- Own a portfolio of multi-location accounts and drive NRR through proactive planning and engagement
- Analyze account performance and customer feedback to build strategic engagement plans tailored to each parent organization
- Use a mix of service and commercial skills to guide practices through critical moments in the Dandy journey
- Leverage dashboards and data triggers to prioritize outreach and identify expansion or renewal opportunities across sites
- Identify and execute upsell and cross-sell opportunities within each parent account
- Drive activation of additional doctors and scanners within existing practices
- Lead expansion into new practice locations, ensuring consistent onboarding and alignment with parent-level goals
- Build and maintain strong, long-term relationships with executives, doctors, and/or practice managers across all locations
- Serve as a strategic consultant, offering tailored solutions and guidance to align with customer objectives
- Negotiate contract terms with key stakeholders and implement churn-reduction strategies
- Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations
- Develop a deep understanding of dental practice operations and the competitive digital dentistry landscape
- Communicate confidently in the “language” of clinicians to provide consultative problem-solving and drive adoption
- Stay informed on product updates, scanner capabilities, and market trends to add strategic value in every interaction
- Experiment with new tactics, talk tracks, and engagement models to improve retention and expansion
- Collaborate across teams to ensure customers receive timely, consistent support during every stage of their journey
- Capture and share Voice of Customer insights to influence product and operational enhancements
- Contribute to playbook development that scales successful multi-location engagement strategies company-wide
Our take
Dentistry has long relied on outdated practices. Dandy was created to modernize and simplify dental operations by integrating technology into every aspect of the dental practice. Its goal is to streamline workflows, making dental practices more efficient and easier to manage.
While other startups have tried to bring technology to the dental field, Dandy distinguishes itself by understanding the industry's complexity and respecting the way dentists operate. Rather than overwhelming practitioners with a complete overhaul, Dandy introduces new features gradually, such as digitizing dental labs for procedures like crowns and implants.
Dandy aims to provide a complete "business-in-a-box" solution that allows dentists to focus on patient care while the platform handles administrative and operational tasks. While this vision has the potential to bring immense value to a field in need of innovation, the challenge lies in overcoming dentistry's resistance to change. Patience and persistence will be key as Dandy reshapes how dental professionals run their practices.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (1 round)
Apr 2019
$4.4m
SEED
Total funding: $4.4m
Company benefits
- Comprehensive health plans: Your health is our top priority. We offer a range of comprehensive medical, dental, and vision plans so you can choose what works best for you. Some plans include employer contributions to Health Savings Accounts (HSAs), and we offer options that cover 100% of employee-only premiums.
- Flexibility, built-in: At Dandy, we flex-first, which means trusting you to own your day and deliver, working where and how you want. We believe that by embracing flexibility, we empower everyone to balance work and life in the way that works best for them. Some roles need to be on-site due to the nature of the work.
- Investing in your wellbeing: Your wellbeing is more than just physical health—that’s why our benefits are designed to support you in all aspects of life. From mental health resources included in our healthcare plans to perks like pet insurance, a gym stipend, and access to discount platforms like Perkspot, we offer a range of programs to help you feel your best—inside and outside of work.
- Shared Success: We believe in shared success—when the business wins, our employees do too. Through performance-based bonuses and equity opportunities, our team shares in the impact we create together.
Company HQ
New York, NY
Leadership
Toni Oloko
(Co-Founder)Previously worked in Special Projects at goPuff. Before that founded PracticeGigs which they went on to sell.
Daniel Hanover
(Co-Founder)Previously worked as a Product Manager at Yelp and as a Software Engineer at Facebook. Studied Management and Technology at Wharton.
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