Senior CRM Account Executive, ServiceNow

Retail West

$123.3-203.4k

Salary is applicable to Bay Area rates only and may vary on further locations. Offers equity (when applicable) and variable/incentive compensation

Senior and Expert level

San Francisco Bay Area

Remote from US

More information about location

Cloud-based digital workflows for enterprises

Be an early applicant

Cloud-based digital workflows for enterprises

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Be an early applicant

$123.3-203.4k

Salary is applicable to Bay Area rates only and may vary on further locations. Offers equity (when applicable) and variable/incentive compensation

Senior and Expert level

San Francisco Bay Area

Remote from US

More information about location

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Company mission

To transform IT to revolutionise the enterprise.

Job

Company

Role

Who you are

Current location in US West, Bay Area or Seattle preferred
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
7+ years knowledge on return on investment of specialty solutions area to lead solution win ((CSM, FSM, and SOM)
5+ years experience as an Enterprise AE, or related full-cycle Enterprise Sales Specialist role
Demonsrated success in retail industry is a plus
Understanding of business sales processes
Travel required: 30-50%

What the job involves

Sr. CRM Account Executive will oversee market success of ServiceNow's Customer Workflow products (CSM, FSM, and SOM). These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information
The Sr. CRM Account Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity
Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
Provide input to AE during the account planning process based on territory strategy and recommendation
Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners
Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
Champion diversity and belonging to contribute to an open and inclusive environment

Our take

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.

Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.

The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.

The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

16% employee growth in 12 months

Glassdoor (4.3)

Trustpilot (2)

Company

Funding (last 2 of 6 rounds)

Mar 2012

$11m

GROWTH EQUITY VC

Feb 2012

$17.9m

GROWTH EQUITY VC

Total funding: $83.8m

Company benefits

Commuter benefits
Annual learning stipends
Work from home opportunities
Generous family leave
Matched donations
Flexible PTO
401(k) matching
Paid volunteer time

Company HQ

Santa Clara, CA

Leadership

Fred Luddy

(Founder & Chairman Of The Board)

Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.

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