Head of Client Success Management, Learnlight
DACH, German Speaker
Communication skills training
Be an early applicant
Communication skills training
1001+ employees
Be an early applicant
1001+ employees
Company mission
To bridge the gap between the disparate worlds of education and technology.
Role
Who you are
- Proven experience in a customer success leadership role, preferably within the EdTech sector
- Advanced proficiency in both English and German
- Deep understanding of client success principles and best practices, with proven ability to build strong internal and external relationships
- Experience using CRM software, with familiarity in MS Dynamics as a plus, and an analytical mindset to leverage data for informed decision-making
- Bachelor’s degree in Business, Marketing, or a related field; an MBA is considered a plus
What the job involves
- In this exciting new career opportunity, you’ll have a direct impact on ensuring client satisfaction, retention, and growth
- Collaborating with our Sales, Product Development, and Learner Support teams, you’ll play an essential role in developing and implementing strategies that drive client success, foster strong relationships, and maximize value delivery
- Provide strategic leadership to the Client Success Management team by setting clear objectives, defining KPIs, and planning the department structure aligned with company goals and financial targets
- Build, lead, and mentor a high-performing, client-centric team
- Serve as the primary escalation point for client issues, ensuring timely resolution and effective communication, while advocating for client needs across the organization
- Develop and implement client success strategies focused on maximizing satisfaction, retention, and growth, including personalized success plans in collaboration with Account Managers
- Collaborate closely with senior management and cross-functional teams, including sales, marketing, product development, and learner support
- Manage and enforce company policies related to client satisfaction standards, and support sales efforts by aligning strategies for upselling, cross-selling, and forecasting new programs
Our take
Communication is vital to any global business, but ensuring teams are well trained in communication skills isn't easy. Learnlight solves this problem by providing leading communication, culture and language training.
Learnlight is headed up by a highly experienced executive team, which has helped the company to build strong relationships with enterprises such as Hyundai and Siemens. Now, its solutions are trusted by over 1,200 companies and 500,000 employees worldwide, clear proof of the platform's value-adding potential.
As companies become increasingly distributed and globalised, the demand for services such as Learninglight will continue to increase. This demand, coupled with its proactive global expansion efforts, has the company poised to see impressive growth in the coming years.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge
- Learning & Development: Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback
- Community Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs
- Company News: With regular updates on our internal networking platform, you’ll always be connected with the latest developments
- Cultural Collaboration: Our provides valuable insights to help you build collaboration across diverse cultures
- Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply)
Company HQ
London, UK
Leadership
Benjamin Joseph
(Co-Founder & CEO)Previously co-founded Training Express and served as its CEO for over 17 years.
Rupert Hillier
(Co-Founder & COO)Was VP of IT research company Gartner and Founder & MD of Breakthrough L&D. Served as COO of Training Express for 10 years.
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