Manager of Software Engineering Management, ServiceNow
Fullstack
$163.6-286.3k
+ Variable/Incentives Compensation + ESPP
Cloud-based digital workflows for enterprises
Posted today
Cloud-based digital workflows for enterprises
1001+ employees
Posted today
$163.6-286.3k
+ Variable/Incentives Compensation + ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- At least 6 -10 years of experience in application development, system architecture, and production support for enterprise-level solutions
- A minimum of 2 - 3+ years leading diverse, distributed engineering teams across geographies
- Proficiency in one or more programming languages such as Java, C++, Ruby, Shell, or JavaScript
- Experience working with front-end frameworks like AngularJS, ReactJS, or Bootstrap
- Familiarity with open-source tools and agile development methodologies
- A strong understanding of software development best practices, including architecture, design patterns, and development processes
- The ability to connect technical deliverables to business outcomes, collaborating with product owners to ensure value realization
- Excellent communication and collaboration skills to manage cross-functional discussions and dependencies effectively
- Experience in domains such as Partner Relationship Management (PRM) or Customer Relationship Management (CRM) is a plus
- A proactive attitude and sense of ownership to succeed in a fast-paced environment
- Strong presentation and influencing skills with the ability to listen actively and communicate clearly
- Proven ability to build relationships and foster trust across all levels of an organization
What the job involves
- We’re not yesterday’s IT department, we're Digital Technology
- The world around us keeps changing and so do we
- We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth
- We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century
- And we love co-creating, using, and highlighting our own products to do it
- Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them
- Build high-impact cloud software for businesses using a market-leading development platform
- Lead the design, development, and delivery of scalable, high-quality software solutions that align with organizational goals and stakeholder needs
- Collaborate with product management, design, support, and engineering teams to deliver cohesive and thoughtful solutions
- Approach complex and ambiguous challenges with a problem-solving mindset
- Foster a positive, inclusive team culture that encourages individuals to do their best work and deliver outstanding customer experiences
- Oversee team operations including resource planning, hiring, mentoring, and development, while building and maintaining a high-performing engineering team
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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