Customer Onboarding Manager, Auror
£50-65k
+ Employee share scheme. Eligibility for a GBP £3,000 bonus at the end of the financial year if we’ve hit our revenue goals together
3-4 days a week in office
Retail crime intelligence platform to make communities safer
Posted today
Retail crime intelligence platform to make communities safer
201-500 employees
Posted today
£50-65k
+ Employee share scheme. Eligibility for a GBP £3,000 bonus at the end of the financial year if we’ve hit our revenue goals together
3-4 days a week in office
201-500 employees
Company mission
To build a retail crime intelligence platform that connects people and organisations with timely intel to proactively reduce the impacts of crime in retail stores and in our communities.
Role
Who you are
- You are a dependable executor who balances urgency with quality, owns outcomes, and collaborates effectively across teams
- You have experience delivering pilots, implementations, and onboarding in enterprise SaaS, retail, or data-driven environments
- You operate independently on clear priorities, managing timelines, dependencies, and risks with minimal oversight
- You communicate confidently with customers, explaining product value, outcomes, and ROI in clear, practical terms
- You coach customers and users to embed new ways of working
- You identify blockers to adoption and address them early
- You translate data into insights that help customers make decisions and adopt the platform effectively
- You build trust with customer stakeholders across roles and adapt your communication to different audiences
- You are organised, detail-oriented, and comfortable managing multiple workstreams at once
- You are proactive, growth-minded, and comfortable travelling monthly or as needed to support customers
- We are looking for people who demonstrate a strong alignment to our Guiding Principles
- If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway! We’re proud that Auror is a place where everyone can learn and grow so we’d love to hear from you
What the job involves
- As a Customer Onboarding Manager (IC3), you will own the delivery of Customer pilots, and new + existing Customer implementations, ensuring enterprise customers reach value quickly and confidently
- You will operate with autonomy on defined work, guiding customers through onboarding, activation, and proof of value while collaborating closely with Sales, Customer Success Engagement, and Product
- This role is hands-on and outcome-driven. You’ll connect customer goals to practical use cases, translate data into measurable outcomes, and support pilot conversion through strong execution and stakeholder engagement. Success is measured by adoption, time-to-value, and pilot outcomes - not just activity
- Own end-to-end delivery of customer pilots and implementations, completing pilots and implementations within a set time frame depending on customer size
- Build and execute pilot, implementation, and onboarding plans that drive pilot success metrics
- Manage onboarding projects end-to-end, including scope, milestones, dependencies, risks, and timelines
- Guide customers toward early value by identifying and activating high-impact use cases aligned to their operating reality
- Translate platform data into clear, measurable outcomes such as shrink reduction, operational improvements, and community safety impact
- Contribute meaningfully to pilot business cases by articulating ROI and value tied to customer use cases
- Lead structured onboarding and pilot engagements, aligning multiple customer stakeholders and setting clear expectations
- Deliver customer training, onboarding sessions, and weekly performance updates covering adoption, engagement, insights, and next steps
- Work closely with Sales, CS Engagement, and Product teams to unblock progress, support conversion, and ensure clean handoffs with comprehensive documentation, with health status and risks identified
- Manage multiple pilots concurrently in a fast-paced environment, including customer travel at least monthly as needed
- You’ll be reporting to Aaron Koumi, Senior Customer Success Lead
Application process
- You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror
- Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there
Salary benchmarks
Our take
Across the globe, profit-motivated and organised crime costs trillions of dollars each year, with retail theft costing the world over $100B annually. However, shoplifting has become an “accepted” business cost, often unreported and unsolved, that businesses factor theft costs into their budgets and forecasts. Auror’s platform for retailers is focused on preventing crime, reducing loss, and making stores safer.
The company uses data visibility technology for fast and easy reporting of crime, providing crimefighters with the intelligence they need to not only solve more crime, but also provides insights as to how to prevent future shoplifting. Connected with over 2,000 law enforcement agencies, it drives a 50% improvement in debt recovery rates and resolves cases that would ordinarily never be investigated within two weeks.
The company has expanded globally, with offices in New Zealand, Australia, the USA, and the UK, and works with some of the largest retailers in these countries, including Walmart, Woolworths, and Coles. Auror’s successful expansions and proven product have it well set to be at the centre of greatly reducing retail theft across the globe.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Glassdoor (5)
Company
Funding (last 2 of 3 rounds)
Nov 2024
$52.2m
SERIES C
Dec 2021
$20m
LATE VC
Total funding: $92.2m
Company benefits
- Employee Share Scheme: You’ll own part of a company making a real difference!
- Flexibility: We are hard-working and outcome-focused, but recognize there is more to life than work. We promote a healthy work/life blend
- Shorter Working Week: Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy
- Mental and Physical Health: We understand how vital both mental and physical health is, and have policies to support that, including Wellness Days (days that you can take for any reason whatsoever, not just for when you’re sick/ unwell)
- Private Health Care (Medical): Auror automatically enrols you into our private healthcare plan
- Family-Friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers
- Personal Development: We support our team to participate in courses, conferences, or events that will help them be relentless about improvement
- Making an Impact: You’ll work to solve interesting problems and help us keep communities safe.
Company values
- Own Your Impact
- Make it Magic
- Master Simplicity
- Take Action
- Win Together
- Be Curious
Company HQ
River North Art District, Denver, CO
Articles
Leadership
Tom Batterbury
(CSO)Former Management Consultant & Business Analyst. Previously worked as a Consultant (Strategy and Operations) at Deloitte New Zealand, and was a Marketing Tutor at the University of Otago.
Phil Thomson
(CEO)Former Young Managers' Advisory Board Member at the New Zealand Institute of Management Inc., and former Board Member at the New Zealand Council of Legal Education. Previously worked as an Associate (Intellectual Property) at Simpson Grierson and was a Business Consultant at Dashing Consultants.
James Corbett
(Director of Technology)Former Software Developer at Xero, and previously worked as a Consulting Analyst at Deloitte.
Diversity, Equity & Inclusion at Auror
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