Global Head of Benefits, Zoom
$150.8-329.9k
OTE
Video-focused online communications platform
Be an early applicant
Video-focused online communications platform
1001+ employees
Be an early applicant
$150.8-329.9k
OTE
1001+ employees
Company mission
To make video communications frictionless and secure.
Role
Who you are
- Bachelor’s degree in Human Resources, Business Administration, or a related field (required)
- Minimum of 15 years of experience in global employee benefits and leaves management, with at least 5 years in a leadership or senior management role
- In-depth knowledge of benefits laws and regulations (e.g., ERISA, ACA, HIPAA, FMLA, ADA, etc.)
- Proven experience in vendor management, benefits design, and cost optimization
- Strong analytical and problem-solving skills, with the ability to use data to drive decisions
- Excellent communication and presentation skills, with the ability to engage with all levels of the organization
- Ability to manage multiple projects and priorities in a fast-paced environment
- Certified Employee Benefits Specialist (CEBS) or other relevant certifications (preferred)
What the job involves
- We are seeking a highly skilled Global Head of Benefits to lead and manage our comprehensive benefits and leaves programs
- This leadership role will be responsible for designing, implementing, and administering employee benefits and absence programs that support the overall well-being of our workforce
- The Global Head of Benefits will collaborate closely with key stakeholders across PX, Finance, and senior leadership to ensure our offerings are competitive, cost-effective, and aligned with the company’s goals
- We support Zoom’s overall business strategy by supporting the needs of our most important resource, our people
- We help teams identify, hire, onboard, develop, reward, and continually improve the employee experience for all Zoomies
- Oversee the day-to-day administration of global benefits programs, including health, dental, vision, life insurance, disability, retirement plans, wellness programs, and other employee perks
- Oversee the design and implementation of global time off, leave, and accommodations programs
- Partner with leadership to develop and execute the benefits strategy that aligns with the company’s values and objectives, ensuring offerings remain competitive in the marketplace
- Manage relationships with external benefits providers and vendors, ensuring the delivery of high-quality services, timely compliance, and cost-efficiency. Lead the evaluation and selection of new vendors as needed
- Stay updated on industry regulations and legal requirements, ensuring all benefit programs comply with relevant laws, including ACA, ERISA, HIPAA, FMLA, ADA, and other federal and state regulations
- Develop and manage the benefits budget, regularly analyzing costs and exploring opportunities to optimize spending without compromising quality. Provide data-driven recommendations for cost-effective adjustments
- Oversee the creation of clear and engaging communications regarding benefits offerings, changes, and enrollment processes. Address employee inquiries and concerns promptly and professionally
- Lead the open enrollment process, ensuring a smooth experience for employees. This includes preparing materials, conducting information sessions, and troubleshooting any issues
- Utilize benefits data to track utilization, assess program effectiveness, and provide insights to senior management on trends, potential risks, and areas of improvement
- Lead and mentor a team of benefits and leaves professionals, providing guidance, training, and development to ensure high performance and professional growth
Application process
- End Date: April 13, 2025
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic aquisitions, such as that of Solvvy (an AI and automation service) in 2022. It remains to be seen if this will be enough to turn things around for Zoom: along with many other large tech companies it has recently engaged in large-scale layoffs to realign itself with a difficult economic situation. Still, it is a profitable company and a household name, and its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO)Previously VP Engineering at Cisco and WebEx.
Share this job
View 39 more jobs at Zoom