Senior Hotel Partner Operations Director, Expedia Group

$244.5-342.5k

Salary is benchmarked on rates for Seattle/Austin, may vary in other locations. Potential to increase pay up to $391k, based on ongoing, demonstrated, and sustained performance in the role

Senior and Expert level

London

Online travel shopping company

Job no longer available

Online travel shopping company

1001+ employees

B2CHospitalityB2BTravelMarketplaceTransportFlightseCommerce

Job no longer available

$244.5-342.5k

Salary is benchmarked on rates for Seattle/Austin, may vary in other locations. Potential to increase pay up to $391k, based on ongoing, demonstrated, and sustained performance in the role

Senior and Expert level

London

1001+ employees

B2CHospitalityB2BTravelMarketplaceTransportFlightseCommerce

Company mission

Expedia's mission is to power global travel for everyone, everywhere.

Job

Company

Role

Who you are

Expert understanding of operational structures and functions essential to manage operations globally
Ensures the greater business vision is understood by the team, defines its interpretation and can translate into functional goals
A key influencer of stakeholder groups to ensure team are fully supported for their operational work
Explicitly builds systems that encourage talent to grow in the organization
Experience leading large vendor agent populations
Previous experience leading in travel operations preferred

What the job involves

In this role, you will help lead hotel partner support operations (ex VRBO) globally across all operational elements of their journey with Expedia. Providing scalable, cost-effective service, while maintaining and improving desired traveler/partner experience
What you’ll do:
Directly lead internal operational teams based in multiple global locations (~500 associates)
Lead, inspire, and engage the global based vendor footprint (~1,000 vendor agents)
Act as a key point of contact for strategic vendor partners
Implement, and execute focused partner service strategy
Primary contact for internal Hotel market management teams; partnering on effectively managing successful account relationships; primary communicator across the organization for hotel partner servicing performance and opportunities
Influence self-service strategy and efficient services with focus on reduction of partner effort through service channels
Delivery of quality support to partners across all channels (phone, chat, email)
Partner with Continuous Improvement and Strategic Project teams on aligned initiatives and KPI objectives
Participate as core member of the Operations leadership team

Application process

End Date: July 11, 2025

Salary benchmarks

Our take

Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.

Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.

What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

9% employee growth in 12 months

Glassdoor (3.9)

Company

Company benefits

Leisure Travel Reimbursement
Travel Discounts
Family & Friends Discount
Employee Assistance Program
Wellness Reimbursement
Global Service Awards
Business Travel Medical Insurance
Matching Gifts
Expert Medical Opinion
New Parent Benefit
Employee Stock Purchase Plan
Private Health Insurance

Company HQ

Interbay, Seattle, WA

Leadership

Peter M. Kern

(CEO, not founder)

Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.

Share this job