Technical Program Manager, Twilio

• Not all applicants will have skills that match a job description exactly
• Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply
• While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply
• If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio
• We are always looking for people who will bring something new to the table!
• 5+ years experience in technical project management, demonstrating the ability to lead and deliver complex projects autonomously
• Extensive experience facilitating and participating in agile ceremonies, such as sprint planning, daily stand-ups, sprint reviews, and retrospective
• Skilled in creating test plans, scenarios, and scripts, as well as managing feedback and reporting results to project teams
• Proven ability to thrive in dynamic, fast-paced environments, adept at driving results through effective collaboration and teamwork
• Experience in facilitating communication between business and technical teams to ensure alignment with the overall business goals and objectives
• Demonstrated success in navigating complex organizational structures, leveraging interpersonal skills to build consensus and drive projects forward

Desirable

• This position is needed to drive the most strategic projects that power our operations organization at Twilio
• Our Automation PMO team is expanding to ensure we have the best talent using data-backed insights from which to drive our strategic initiatives
• We are seeking a high-performing Technical Program Manager to join Twilio’s Automation PMO team
• In this role, you will lead and deliver the most strategic initiatives that are integral to our automation strategy for our Operations teams
• As our business grows and we seek to deliver a best-in-class customer experience, we need a program manager to own a portfolio of automation projects
• Partner on the end-to-end project lifecycle, ensuring timely and successful delivery of technical deliverables for automation initiatives
• Collaborate with cross-functional teams to define project scope, objectives, and technical requirements
• Directly interface with Engineering teams to ensure resource allocation alignment with project timelines and deliverables
• Act as the primary point of contact for all technical aspects of the project, serving as the proxy for engineering in stakeholder engagements
• Possess a deep understanding of the project from both business and technical perspectives to assist engineers in developing solutions and addressing questions from stakeholders and engineering teams
• Collaborate closely with the Project Manager to ensure all technical aspects are included in documentation such as Business Requirements Documents (BRDs), rollout plans, Technical Blueprints and status updates
• Escalate gaps on engineering priorities to project team and escalate to leadership, as needed
• Extensive experience leading User Acceptance Testing (UAT) sessions, including planning, coordination, and execution
• Foster a collaborative team environment, promoting transparency, and ensuring continuous improvement through agile practices