Vice President of Software Engineering, Salesforce
Site Reliability Engineering
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Our ideal candidate combines deep technical knowledge, strong software engineering leadership and customer compassion craftign and build availability focused solutions to enable Salesforce, its customers (and their customers) to be continuously available
- You have successfully run, and grown 100+ person global teams
- To be successful, you have lived experiences leading large culture transformations and role transformations. Salesforce has adopted a Service Ownership culture, but is still very much on that journey
- You have a long track record of building ‘first-of-its-kind’ teams and making them successful
- You are most comfortable operating in an environment where outcomes are measured and the data is a crucial part of the narrative
- You iterate quickly, learn and iterate again
- You consistently break through obstacles, work horizontally, and turn “hard, sophisticated” problems into bite-sized tractable solutions that find ways to deliver measured value quickly
- Communication is a strength, both written and in person
- Your executive presence is comfortable and articulate because you regularly work with these customers
- You are a phenomenal leader who develops their team to do great things and you encourage those around you
- 15 plus years of proven experience leading software engineering teams (python, java, go-lang etc)
- Experience forming software engineering SRE teams from the ground up
- Direct experience forming different engagement models and track record of working horizontally to deliver measured success
- Technical engineering leader, with depth to be accountable for the design of reliability solutions delivered across Salesforce
- Observability and telemetry expert
- Organizational design and construction expertise
What the job involves
- The Customer Centric Reliability Engineering (CCRE) organization is looking for a VP, SRE to lead its SRE organization
- You will play the most visible role in this continued transformation, as this transformation will define the future of SRE
- To be successful, you are a domain authority in different SRE models and will define the SRE strategy for Salesforce
- You are setting up a new organization, with new charters and where success will naturally be measured and aligned to the metrics that matter
- Give to the overall ambitious strategy of Salesforce’s extraordinary SRE organization
- Lead and grow a global team of nearly 100 SRE team members, striven to conquer the challenge of running and scaling Salesforce’s platform and services
- Hire first of its kind reliability experts with a strong software engineering background (object oriented programming). Hire and build out small, specialized teams to embed with service owners and direct delivery against an availability backlog
- Deeply understand the technical strategy, elbows in, across the breadth of your engagements. You have high context of your customer’s reliability risks, are accountable for the strategy and consistently tie your outcomes to flagship metrics
- Own, innovate and build programs, software solutions, process innovations, and analytics that drive improvements to the availability, scalability, latency, and efficiency of Salesforce’s products and services
- Work multi-functionally in close partnership with Cloud leads from technologies up and down Salesforce’s very tall and deep stack to guide Salesforce to build fast, reliable and durable production systems
- Develop strategic directions, workforce allocations, organizational structures and tactical execution plans for the reliability teams within each product group
- Serve as a trusted technical advisor and Salesforce’s authority on the reliability of sophisticated systems including recommending and delivering on the infrastructure layout to scale the products ensuring resilience and efficiency
- Develop a broader strategy to ensure deep engagement with Salesforce’s software development leadership teams to deliver the best-in-class reliability engineering
- Inspire innovation and new thinking to increase long-term feature velocity while meeting reliability targets
- Achieve the otherwise unachievable, all with the resources, support, talent and consideration of one of the world’s most highly-regarded brands and companies
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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