Customer Success Manager, Trustly
Regular travel within Europe
Secure online banking payments
Open for applications
Secure online banking payments
501-1000 employees
Open for applications
Regular travel within Europe
501-1000 employees
Company mission
To make online bank payments convenient for everyone by connecting consumers and merchants through the bank account, the hub of people’s financial life.
Role
Who you are
- 3+ years of relevant experience in the online payments industry, preferably within the E-com, financial services, or at a PSP
- Ability to articulate complex technical information and presenting to merchants and partners
- A data driven approach and the ability to leverage data to identify and drive opportunities
- Able to navigate internally between various functions and teams, from Commercial to Product to Finance
- Can-do attitude with the ability to finding solutions to the most difficult problems
- Proactive and diligent approach to work
- SQL, JIRA and BigQuery experience is preferred
- Comfortable with regular travel within Europe
What the job involves
- The Customer Success Manager role is responsible for a portfolio of merchants, ensuring that we are doing everything to support our merchants in getting the maximum value out of Trustly's products and services
- The role demands a combination of both technical and commercial skills to really understand merchants' requirements and see how that matches up with Trustly's current and future capabilities
- Close internal interaction with our Account Management, Product, and Sales team, as well as other teams within Trustly will be key to achieving the goals
- You will be forming close relationships with your merchants to develop them into a long-term partner rather than just being a supplier
- Optimizing the merchant experience with Trustly
- Identify and drive performance improvements for existing merchants through rigorous data analysis
- Engage with merchants to fully understand their needs from a payment product, and design and present a solution for them
- Analysing product performance data, making recommendations, and overseeing the implementation
- Support the technical onboarding process for new merchants
- Being able to identify where there are product performance gaps versus benchmarks will require rigorous data analysis
- Analysis alone will not be sufficient, but also deriving clear recommendations will be key to unlocking "trapped" value from our merchants
Salary benchmarks
Our take
Trustly is a fintech platform that makes accepting bank transfers for merchants a simple experience, just like taking card payments. Since 2008 the company has grown from three people to over 900, with several offices across Europe and the Americas.
Trustly is a customer of banks, while its customers are merchants who are charged a transaction fee when they receive payments. Thousands of merchants use Trustly, including global players likes Facebook, AT&T, Alibaba, PayPal and TransferWise.
Whilst bank transfers as a payment method are not that common in certain countries (such as the UK), consumers in other geographies prefer to pay via bank transfer - so there is a real need for what Trustly is offering. The company has made significant expansion progress, secured some highly advantageous partnerships and acquired SlimPay in 2024, as it looks to enhance its payment capabilities.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2023
$53m
GROWTH EQUITY VC
Nov 2014
$26.2m
LATE VC
Total funding: $79.2m
Company benefits
- Free breakfast every morning and catered dinner if you need to work late. And happy hour every Friday to celebrate the week
- Each employee gets a generous health allowance, and Trustly Sports Club keeps us active together
- Each month, our teams go on fun outings. Which we’d probably do anyway, even if Trustly didn’t foot the bill!
Company HQ
Vasastan, Stockholm, Stockholm County
Leadership
Carl Wilsson
(Co-Founder & CEO)Obtained a degree in Economics at Stockholm School of Economics before founding Trustly in 2008. Since September 2016, they are the VP of Business Development of Trustly Group AB.
Lukas Gratte
(Co-Founder)Obtained a degree in International Economy at Harvard University, a Master's degree in Engineering physics at KTH Royal Institute of Technology, a second Master's degree in Business Administration and Economics at Stockholm University and co-founded Redbet in 2002.
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