Technical Enablement Program Manager, Scale AI

• 4+ years of professional experience in enablement, program management, technical training, or a closely related role
• 2+ years of program management experience, with a track record of taking programs from zero to launched in a fast-moving environment
• Experience supporting technical teams, engineers, solutions engineers, or similar, at a B2B technology company
• Strong instincts for knowledge management: you’ve built or significantly improved a documentation system and have clear opinions on what makes them work
• Comfort navigating technical content: you don’t need to write code, but you can read a technical architecture doc, identify what’s outdated, and work with engineers to fix it
• Excellent written communication skills and a bias toward creating content that people actually use
• Proficiency with AI tools for content creation, summarization, and workflow automation

Desirable

• Scale AI’s customer-facing engineering organization is one of the fastest-growing and most technically demanding in enterprise AI
• Frontier Agentic Engineers sit at the center of our most strategic relationships; building, integrating, and troubleshooting directly with customers
• Until now, there has been no dedicated enablement function to support them
• As Program Manager, Technical Enablement, you will build that function from the ground up
• Your job is to make sure every engineer who joins this team ramps quickly and confidently, has access to an authoritative, maintained knowledge base they can actually trust, and stays sharp as Scale’s platform and product surface evolves
• You will own the full enablement lifecycle for customer-facing engineering, from day one onboarding through ongoing development, and you will be measured on ramp speed, knowledge base health, and the sustained readiness of the teams you support
• This role sits within the Enablement org and partners closely with FAE leadership, the broader Enablement team, and cross-functional stakeholders across Product, Engineering, Sales, and Delivery
• Build and Own Engineering Onboarding
• Design and launch a structured, role-based onboarding program for new FAE hires, taking engineers from environment setup through meaningful technical contribution within their first 30 days
• Define fully ramped success criteria by role and communicate them clearly to new hires and their managers
• Own and Govern the Engineering Knowledge Base
• Audit, consolidate, and maintain the authoritative technical knowledge base for customer-facing engineering, eliminating fragmentation, broken link chains, and stale documentation
• Establish a review cadence to keep content current as the platform evolves; tag owners and set expiration dates for key docs
• Create a clear document hierarchy so engineers always know which resources are canonical and which are deprecated
• Work with internal experts to surface the right documentation for the right audience, distinguishing what a new hire needs on Day 1 from what an established engineer needs to go deep
• Drive Ongoing Technical Development (Everboarding)
• Develop and maintain a recurring enablement cadence (live sessions, async updates, release summaries) that keeps tenured engineers up to date on new capabilities, product changes, and evolving enterprise use cases
• Identify readiness gaps through feedback loops with managers and new hires, and develop targeted content to close them
• Stakeholder Collaboration & Program Management
• Serve as the embedded enablement partner to FAE leadership, maintaining a close pulse on what the teams need as the business scales
• Collaborate with the broader Enablement team to adapt existing GTM enablement content for engineering audiences and bring engineering learnings back to the org
• Manage multiple concurrent programs with clear milestones, keeping stakeholders informed on roadmap progress and program effectiveness
• Report on program health and outcomes to engineering and Enablement leadership on an ongoing basis