Technical Support Engineer, monday.com
+ Bonus potential & Equity incentive program
More information about location
3 days a week in office
Work Operating System (Work OS)
Open for applications
Work Operating System (Work OS)
1001+ employees
Open for applications
+ Bonus potential & Equity incentive program
More information about location
3 days a week in office
1001+ employees
Company mission
To help organizations of any size create the tools and processes they need to manage every aspect of their work.
Role
Who you are
- 2+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable
- Experience with inspecting and diagnosing web-applications and/or mobile applications
- Strong understanding of and experience with REST APIs and/or GraphQL API
- Knowledge of Single Sign-on including OAuth, SAML, and SCIM
- Ability to reproduce customer issues, perform initial triage and file bugs with Engineering
- Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution
- Excellent interpersonal skills and multitasking abilities
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
What the job involves
- We are looking for a Technical Support Engineer to join our team in our London office!
- There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers
- As a Technical Support Engineer, you will use critical thinking and problem solving skills to manage complex end user support cases
- Team members in this role will have expert level knowledge of monday.com and the intricacies of complex workflows, integrations, automations, issue resolution, APIs, reporting tools, and more
- You will work closely with our enterprise customers and partner with internal teams to resolve the most complex issues
- You will work closely with our enterprise customers and engineers to resolve the most complex issues
- You will also help build out systems and processes to manage tasks from report to completion
- . You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems
- Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels
- Manage and solve assigned cases by providing the best support solution given the client needs
- Investigate the root cause of issues by isolating the problem, searching application logs, and utilizing developer tools (Chrome Dev Tools, monitoring systems, database commands)
- Reference technical documentation and aid in building technical internal knowledge base content where gaps may be present
- Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution
- Develop regular reports to understand the health and quality of our platform
- The Customer Experience Team is the frontline advocates, cultivating relationships and empowering teams to fulfill their goals and thrive
- By being the true experts of the monday.com platform, we are able to provide a unique level of support and inspiration to our users
- We are an energetic, empathetic and passionate team that enjoys teamwork, helping others, and taking on new challenges in this fast-paced environment
Salary benchmarks
Our take
Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space.
The company’s products are gaining increasing popularity with customers seeking ways to manage employees who are increasingly working from home. Within the collaboration tools market, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening in teams, with low chat noise and no need for technical knowledge to gain understanding. It's been picked up by over 150,000 companies worldwide including household brands such as Coca Cola, hulu and Universal Music Group.
Monday went public in 2021 at a valuation of about $2 billion and its revenue and subscription base has continued to grow despite economic headwinds in the overall tech sector. Long term, the founders believe they can grow the company to a secure No. 1 spot. They plan to do this by capitalising on the growing uptake of remote working and no-code customisation over the next decade.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2019
$150m
SERIES D
Jul 2018
$50m
SERIES C
Total funding: $234.1m
Company benefits
- Equity benefits
- Wellness benefits
- Pet-friendly office
- Work from home opportunities
- Health insurance
Company values
- Transparency
- Impact
- Data-driven
- Ownership
- Inclusivity
- Accountability
Company HQ
Tel Aviv-Yafo, Tel Aviv District
Articles
Leadership
Roy Mann
(Co-CEO)Previously CTO at Wix and two-time former CEO of internet startups
Eran Zinman
(Co-CEO)Founded Conduit Mobile, and has extensive software development experience
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