Associate Product Manager, Avant

• 2+ years of product management or relevant experience
• Strong analytical skills and experience with data analytics, translating insights into actionable roadmap decisions
• Experience owning and managing a product roadmap with clear metric definition and outcome ownership
• Strong stakeholder management skills with experience driving cross-functional alignment across departments
• Experience with customer feedback and CX platforms (SurveyMonkey, Braze, or similar)
• Hands-on experience with AI-native tools (e.g., AI-powered analytics, research, content, or workflow automation) and a demonstrated ability to integrate them into day-to-day work
• Strong written communication skills, including the ability to write clearly for diverse audiences and craft effective AI prompts to accelerate research, analysis, and content workflows
• Effective project management skills with the ability to drive initiatives from start to completion
• We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description

Desirable

• Avant is hiring an Associate Product Manager to help shape and accelerate our Customer Experience (CX) Strategy — this is an exciting time to join the team as we design and build a multi-product platform that helps customers move their financial lives forward — including the launch of a new banking product, new credit-building tools, and a refreshed experience across the entire customer journey
• You'll be responsible for owning the CX roadmap and feedback programs, reporting on key metrics, scaling CX strategy through AI-native solutions, and driving cross-functional initiatives across the company
• CX Analytics, Insights & Roadmap — own customer feedback analytics, identify key insights, and build and maintain a CX roadmap that prioritizes features and improvements based on data
• Customer Feedback Research — create and implement a customer feedback touchpoint strategy (NPS, CSAT, etc.) throughout the customer journey, partnering closely with customer-facing teams like fraud and ops
• CX Tool Management — manage CX vendors, document best practices and guidelines to enable other teams to independently use the tools so that we can scale effectively, and evaluate new vendors and AI-native tools we can partner with
• Cross-Functional CX Processes — serve as the CX voice across the organization, defining and managing cross-functional workflows that ensure customer insights inform decisions across product, ops, fraud, marketing, and other teams
• Facilitate alignment and remove blockers to keep CX initiatives moving
• CX Feature Development — partner with product and engineering teams to define, prioritize, and deliver CX-focused features that improve the end-to-end customer experience across Avant's product suite