Lead Operations Experience Engineer, Progyny
$175-185k
+ Cash Bonus & Equity. Salary dependent on NY applicants only
More information about location
Fertility benefits management company
Be an early applicant
Fertility benefits management company
501-1000 employees
Be an early applicant
$175-185k
+ Cash Bonus & Equity. Salary dependent on NY applicants only
More information about location
501-1000 employees
Company mission
To empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.
Role
Who you are
- Ability to “roll up your sleeves” and directly contribute to implementation and delivery, leaning in to support multiple aspects on engineering team and guide by example (architecture planning, framework selection, prototyping, validation, etc.)
- Ability to guide engineering resources towards optimal models of modern software engineering, incorporating quality and time-to-market objectives pragmatically
- Leadership of software engineers to guide towards next evolution of their career objectives, with consistent principles and servant leader mindset
- 8+ years working in experience web and mobile delivery for moderately-sized user population, with desktop usage models (ex: perpetual/long-running sessions)
- 10+ years in software development for moderate-to-large organizations with mature information technology and software engineering practices
- 5+ years working in software lead role, with management and team leadership responsibilities
- Experience working with contact center platforms (ex: Cisco UCCE, Five9, etc.) and associated services (CRM, fulfillment, document systems, etc.)
- Deep knowledge of modern web frameworks (React, Angular, Vue, etc.), desktop deployment models (ex: Electron, Tauri) and low-code frameworks for business self-service of workflow development
- Deep knowledge of web/mobile supporting API models (Backend-for-frontend) and push mechanisms (Websockets, HTTP Push, etc.)
- Experience with various web session/authorization patterns (OAuth, JWT, PKCE, etc.)
- Experience partnering with research, design and product colleagues to assess, refine, and prioritize engineering requirements
- Experience in healthcare operations and clinical support models and systems highly desired
- Experience in Healthcare compliance and security/privacy control obligations highly desired
What the job involves
- Progyny’s mission puts our technology platform in the enviable position of very evident purpose: directly supporting the family building journey of millions of individuals
- The Lead Engineer for Operations performs a critical function in support of this goal and the ongoing evolution of our technology and platform strategy: driving the implementation of services that enable our operations team & care advocates to optimally support our members with the empathetic, informed service that our members deserve
- As a principle, we believe that our operations team deserves the same level of low-friction, accessible, intuitive experience as our members, and acts as an effective bookend to the member-supporting digital/omnichannel capabilities
- Implementation of best-in-class web & mobile capabilities with a pragmatic balance of cutting edge vs. ‘tried-and-true' technology frameworks
- Role model and influence a proactive approach to anticipating challenges for team to intentionally navigate to optimal outcomes
- Work in conjunction with engineering leadership to incorporate strategic objectives and define work plans and resource mobilization models for team
- Ensure effective execution by self and team to achieve delivery objectives
- Provide strategic input and influence with internal and external stakeholders in the domain of healthcare and general user interactions (web, mobile, omnichannel interaction)
- Mentor junior engineers in modern software engineering models that focus on contract-first development, shift-left of design and test functions, and distributed software development and release collaboration models
- Mentor engineers and stakeholders in the development and deployment constraints and patterns for scalable platform digital experiences
- Establish strong working relationships within the engineering team, partnering closely to align engineering activities towards delivering optimal user experiences
Our take
Progyny stands at the forefront of fertility benefits management in the United States, reshaping the landscape of fertility and family-building benefits through its holistic approach that caters to employers, patients, and physicians alike. As the demand for fertility benefits surges amidst a competitive labor market, Progyny has experienced remarkable growth, boasting a client base exceeding 370 across 40 industries.
In a testament to its commitment to comprehensive care, Progyny has recently expanded its provider network to encompass reproductive urologists (RU), recognizing the significance of male-factor infertility which accounts for approximately one-third of infertility cases. This expansion extends coverage and accessibility to millions, underscoring Progyny's dedication to addressing diverse fertility needs.
Through its strategic expansions and unwavering dedication, Progyny continues to pioneer advancements in fertility and family-building benefits. by fostering inclusivity and providing unparalleled support, Progyny remains at the forefront of revolutionizing reproductive healthcare, shaping a brighter future for individuals and families alike.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Nov 2017
$5m
EARLY VC
May 2017
$10m
SERIES B
Total funding: $98.3m
Company benefits
- Family friendly benefits: Paid family and parental leave-, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group
- Health, dental, vision and life insurance options for employees and family
- Free in-person, virtual and text-based mental health and wellness support
- Paid time off, including vacation, sick leave, personal days and summer flex time
- Company equity
- Bonus program
- 401(k) plan with company match
- Access to on-demand legal and financial advice
- Company social events
- Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
Company values
- Passion: Be energetic and enthusiastic. Share the joy in making family building dreams come true
- Collaboration: Be a listener and a leader. Smarter, stronger, and better together
- Innovation: Be creative and clever. See challenges as opportunities
- Integrity: Be truthful and transparent. Words and actions matter
- Growth: Be curious and courageous. Personal growth drives company growth
Company HQ
Garment District, New York, NY
Articles
Leadership
Pete Anevski
(CEO, not founder)Held several other executive positions at the company, such as COO & CFO, before becoming CEO in 2022. Former Executive VP & CFO of WebMD.
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