Software Engineer, Twilio

Level 3

$138.3-203.9k

Salary applicable to Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, Washington D.C, New York, New Jersey, Washington State and California applicants only

SQL

AWS

Docker

Kubernetes

GCP

Java

REST API

DynamoDB

Senior and Expert level

Remote from US

More information about location

Cloud communications software

Open for applications

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Open for applications

$138.3-203.9k

Salary applicable to Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, Washington D.C, New York, New Jersey, Washington State and California applicants only

SQL

AWS

Docker

Kubernetes

GCP

Java

REST API

DynamoDB

Senior and Expert level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

5+ years experience in designing, building and operating high-scale, mission critical cloud based production systems
Extensive experience with RESTful API design and development
Bachelor’s degree in Computer Science or related industry experience
Familiarity with Java or Go, and applying best practice coding standards and writing high quality code
Excellent written and verbal communication skills
Experience with AWS, GCP or other public cloud providers
Good understanding and hands on experience working with SQL and NoSQL databases

Desirable

Prior experience building large-scale, high-throughput datastores on DynamoDB
Experience building and deploying multi-regional systems
Experience with container technology - Docker/Kubernetes

What the job involves

Join the Sierra Maestro team as Twilio’s next Software Engineer (L3)
This position is needed to expand the cross channel conversations team in Twilio
The team is working on building the next generation omni-channel platform and data layer that bridges all Twilio channels including Voice, Messaging, and Email to empower businesses to engage with millions of customers at scale with highly personalized, data-driven interactions
We are looking for an engineer that will help build this highly available platform, integrate with several Twilio products and external systems such as data lakes, AI agents and analytic tools to deliver seamless and intelligent customer experiences
You’ll have the opportunity to design core components and influence org-wide architectural decisions, mentor engineers, and engage directly with multiple teams
Collaborate with other team members, including our Product team, to help influence, own, and improve our product offering
Design, build, and maintain massively scalable, highly reliable and resilient Java and Go services hosted in AWS cloud working in a fast growing and engineering focused company
Design customer focused and scalable software in a distributed system
Work with other engineering teams and with members of the product organization to distill internal and customer needs into requirements and tech specs
Build features without having all the answers; adopt new technologies and strategies where applicable
Cultivate a culture of ownership and growth by mentoring engineers and sharing technical expertise
Prevent, troubleshoot, and investigate production incidents by developing automated remediation processes
Participate in Agile ceremonies for software development and contribute to the testing of our code and the delivery of what we create to production
Use AI coding assistants like Claude and Codex to streamline and automate your development process

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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