Customer Success Executive, Hippocratic AI

• This role requires experience leading technology implementation within health systems, strong communication skills, and cultural fluency across both U.S. and local markets
• A strong working understanding of technologies such as AI, LLMs, or NLP is preferred
• Proven experience managing or supporting technology implementations within health systems
• Strong knowledge of healthcare operations, IT systems, and digital transformation best practices
• Professional fluency in both English and the local language (written and verbal)
• Deep familiarity with healthcare workflows, stakeholder environments, and system dynamics in both the U.S. and U.K
• Exceptional communication, relationship-building, and project management skills

Desirable

• We are seeking a Customer Success Executive to lead the successful deployment and adoption of Hippocratic AI’s technology across health systems in London, UK
• You will be responsible for overseeing implementation, engaging key stakeholders, and ensuring our solutions are tailored to the needs of both local and U.S. healthcare context
• Lead and manage end-to-end implementation of Hippocratic AI’s platform in health systems
• Act as the primary point of contact for client stakeholders, including administrative, operational, and IT leaders
• Translate business and operational needs into tailored implementation strategies
• Develop and execute training and change management plans to ensure successful adoption
• Collaborate with Product, Engineering, and AI teams to share customer feedback and refine solutions
• Monitor outcomes and continuously optimize workflows post-launch
• Coordinate with U.S.-based counterparts to ensure alignment across global deployments