Customer Support Associate, Rocket Money
$20 - $24/hour + Bonus
Smart financial management and spending analysis app
Job no longer available
Smart financial management and spending analysis app
201-500 employees
Job no longer available
$20 - $24/hour + Bonus
201-500 employees
Company mission
To improve the financial prosperity of millions of people.
Role
Who you are
- You have an interest in personal finance and a desire to see others succeed in managing their money
- Great Communication -- Your writing is impressive and you love talking with people!
- Empathetic -- You're able to relate to and validate our member's experiences and find meaningful solutions to make the situation better
- Proactive Problem Solving -- you’re able to identify possible issues and potential resolutions
- Workflow Management -- You know how to efficiently balance multiple competing priorities
- Taking Initiative -- You’re willing to jump in and help wherever help is needed. You love to learn and are constantly looking to improve
- Self-Motivation -- You're committed to improving professionally and personally. You love to push yourself to the limits of your ability
- Customer service experience in a B2C tech company is a plus!
What the job involves
- We’re currently looking for a full-time Customer Experience Associate who shares this mission and wants to contribute to our support team as we continue to grow
- Use an online chat platform to talk with Rocket Money's members
- You’ll provide excellent customer service, answer questions about the app, assist members with their accounts, and solve general issues
- Provide resources and guide members on how to maximize their Premium Memberships
- Escalate technical issues to the engineering team and communicate solutions to members
- Draft support articles and assist with creating member tutorials
- Use the Rocket Money app regularly and provide detailed feedback to the product team on beta features
- Other duties as assigned by supervisor
Application process
- Only short-listed candidates will be contacted for an interview
Our take
Managing finances has become increasingly difficult in the last couple of decades, despite access to online banking and other financial apps. The mass of subscriptions, standing orders and utility bills the average American is subject to ultimately makes it difficult to assess and manage their finances within one place.
Rocket Money (formerly Truebill) provides a mobile application that includes a variety of tools that aim to simplify financial management. Tools include an automatic subscription tracker which aims to increase transparency and simplicity for canceling unwanted subscriptions, in addition to monthly spending analytics and budgeting plans.
Whilst there seems to be an app for just about every form of financial management, Rocket Money has taken much-needed action by unifying everything into a single app. The company initially focused on financial management tools, it's now branched out to more direct financial tools such as utility bill comparison services, autopilot saving and paycheck advance loans.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$45m
SERIES D
Nov 2020
$17m
SERIES C
Total funding: $84.1m
Company benefits
- Health, Dental & Vision Plans
- Life Insurance
- Long/Short Term Disability
- Unlimited PTO
- Parental Leave
- 401k Matching
- Team Member Stock Purchasing Program
- Learning & Development Opportunities
- Tuition Reimbursement
Company HQ
Downtown Silver Spring, Silver Spring, MD
Leadership
Haroon Mokhtarzada
(Co-Founder & CEO)They worked as CEO of Webs for 10 years, while studying at Harvard Law School, before working as VP at Vistaprint. They left this role in 2016 having co-founded Truebill (which later became Rocket Money) in November 2015.
Yahya Mokhtarzada
(Co-Founder & CRO)Having studied at the University of Maryland, they worked in Business Development for Webs.com, SGN, appssavvy, and Nanigans for a combined 9 years. In November 2015 they co-founded Truebill.
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