HRBP Manager, ServiceNow
Success, Technology, Experience & Platform, UKI
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Excellent interpersonal, facilitation, communication, presentation and negotiation skills
- Ability to form relationships with the business as a known trusted advisor
- Ability to manage own time and workload, juggling conflicting priorities
- Knowledge of HR programs and processes (e.g., performance management, talent reviews, compensation reviews etc)
- Ability to work effectively under pressure in a fast-paced environment
- Possess confidence in handling ambiguous and fluid situations
- Use data to draw insights to create a targeted self-driven action plan to support talent strategy
- Good understanding of cultural and geographical differences and practices
- Knowledge of local legislation and policy interpretation to ensure compliance
- Must have minimum 5 years’ direct client facing HR generalist or HR Business Partner experience with EMEA based employee and managers
What the job involves
- Enable and support BU/Function leaders & people managers in specific BU/Function &/or country (to be edited based on the role posted) to bring ServiceNow values and People Pact to life
- Support HRBP leadership to assist with driving initiatives at scale that are aligned to the BU or Regional Strategy
- Design and deliver HR programs and policies in functionally and regionally as relevant
- Develop and execute action plans for the respective countries to drive improvement in employee engagement
- Provide HR policy, process and/or program advice and coaching to employees and managers
- Drive rhythm of business processes (e.g Performance Management, ACR’s, talent review) including acting as a local contact for implementation of prioritized initiatives, high impact programs and products where country nuance is required
- Support Senior Directors, Directors and Senior Managers on Org Design initiatives and ensure business rationale for the re-org meets legal needs, this would also include briefing leaders on country specific processes and negotiating severance terms with employees
- Support people managers and employees – e.g., via conducting regular check-in meetings with people managers in critical roles and assisting people managers and employees with complex activities
- Advise people managers on nuanced employee needs including advising on regulatory requirements
- Continuously innovate and optimize processes and products and help drive seamless service delivery for employees and managers including the creation of local or regional policies with the necessary COEs
- Partner with employee relations to address employee grievances, performance cases, workplace disputes, compliance issues & other sensitive matters
- Provide escalated assistance to Global People ticketing team to resolve complex HR inquiries
- Act as a culture champion, regionally and functionally, working with leaders / managers to drive high-levels of engagement
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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