Senior Product Manager, Aircall
Commerce Platform
AI-powered communications platform
Job no longer available
AI-powered communications platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- We value people who are bold, ambitious, collaborative and customer-centric
- Even better, the ones who know how to work hard & have fun at the same time
- We’re a tribe of highly driven people, with a great sense of human connection and a clear focus
- +5 years of business experience using analytics to drive product results
- Extensive experience in working with B2B SaaS softwares as a Product lead
- You have successfully driven the release of several product, features or flows and closely monitored their impacts on business metrics
- You are empathetic and understand the need for your stakeholders to be aligned and compelled to your vision
- Clear, structured thinking and excellent communication skills
- You are fluent in English (Spanish or French will be a plus)
What the job involves
- We are hiring a Product Manager - Commerce Platform
- Delivering the best-in-class cloud-based voice solution is not enough, we want to help organizations to improve their productivity by delivering them powerful and right on time data and insights
- A great part of the Aircall’s product value comes from its seamless integration with the other tools used by our customers
- Empowering conversations is also saving our users the time of logging calls into tickets, fetching information on CRMs, and tagging Helpdesk requests
- We are looking for a Senior Product manager - Commerce Platform to work on our commerce capabilities: building self-service flows to drive expansion, ensuring retention of customers through product-led growth tactics, etc
- This person will have to align with Engineering, Data Analysts, Go To Market teams and Product Marketing to define Aircall’s vision for his/her scope of work and make it a success
- Responsible for the “Commerce Platform” product scope, defining its vision to achieve the company’s goals and working with a team of 10+ engineers to deliver the expected value to users
- Responsible for leveraging the Product Analytics team to take data-driven decisions on the path to objective achievement
- Responsible for every part of the product related to critical revenue metrics: cancellation flows, add-ons selling strategy, AB tests on pricing experiments, billing experience, etc
- Responsible for aligning leaders of other functions around strategic product-led initiatives
- Responsible for implementing product-led growth initiatives with the help of Aircall’s growth experts
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
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