Lead Customer Success Manager, Corelight
EMEA
£80-111k
Network & cloud security
Be an early applicant
Network & cloud security
201-500 employees
Be an early applicant
£80-111k
201-500 employees
Company mission
To help defend the world's most sensitive, mission-critical organisations.
Role
Who you are
- 8+ years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role within cybersecurity, enterprise software, or complex B2B SaaS
- Experience owning relationships with large, complex enterprise customers and managing high-value recurring revenue portfolios
- A track record of driving customer adoption, retention, and long-term value across complex, multi-stakeholder environments
- Strong executive presence and the ability to build credibility with both senior business leaders and highly technical security teams
- Working knowledge of modern security operations and technologies such as NDR, SIEM, EDR, network security, and SOC workflows
- Ability to translate technical capabilities and security use cases into business value and measurable customer outcomes
- Experience navigating complex customer organizations and influencing across multiple teams without direct authority
- Strong judgment in identifying account risk, managing escalations, and coordinating cross-functional resources
- A data-informed approach to customer success, including experience using customer health, adoption, engagement, and commercial signals to guide account strategy
- Experience mentoring peers, leading cross-functional initiatives, or contributing to the development of Customer Success programs and best practices
- Familiarity with customer success and business systems such as Salesforce, Gainsight, Totango, Jira, or similar platforms
- Experience working with large multinational organizations and customers across EMEA is highly valued. Additional cybersecurity expertise or certifications such as CISSP or CISM are a plus
- Bachelor’s Degree or MBA or advanced technical certifications
What the job involves
- As a Lead Customer Success Manager at Corelight, you will own the customer success strategy for some of our most strategic and complex customers across EMEA. You will work with security leaders, SOC teams, and executive stakeholders to ensure customers realize measurable value from Corelight, deepen adoption, and build a strong foundation for long-term retention and growth
- This is a senior individual contributor role for someone who can operate comfortably across both the technical and executive sides of cybersecurity. You will understand each customer's security priorities, translate them into a clear success strategy, and coordinate the right resources across Corelight to deliver against it
- You will also help raise the bar for Customer Success more broadly by sharing best practices, mentoring teammates, and identifying opportunities to improve how we engage and deliver value to customers at scale
- Own the post-sales strategy and customer success plan for a portfolio of complex, high-value enterprise customers across EMEA
- Build trusted relationships with customer stakeholders ranging from SOC practitioners and security leaders to CISOs and other executives
- Develop a deep understanding of each customer's security environment, priorities, desired outcomes, and measures of success
- Drive adoption and measurable value from Corelight's platform, connecting our capabilities to customers' broader security strategies and operational goals
- Lead strategic customer engagements and Executive Business Reviews that demonstrate value, assess progress, surface risk, and align on priorities and next steps
- Identify customer health, retention, and expansion opportunities early and partner closely with Sales and other teams to develop the appropriate account strategy
- Lead complex customer escalations, coordinating across Support, Sales, Product, Engineering, and other teams to drive resolution while maintaining customer confidence
- Represent the voice of the customer internally, identifying recurring needs and market trends that can inform product priorities and improve the customer experience
- Mentor other Customer Success Managers and share approaches, tools, and best practices that strengthen the broader CS organization
- Help develop scalable playbooks, processes, and programs that improve how Corelight delivers customer outcomes across EMEA and globally
Our take
Corelight is a software company that integrates machine learning into cyber and cloud security. It develops NDRs (Network Detection and Response systems) alongside virtual, software and cloud sensors to better protect enterprises and institutions.
The company's most popular product is the Zeek Network Security Monitor, which is used by the likes of Amazon and Mozilla. It is also continually developing new products (such as a Cloud Sensor for Amazon Web Services) as the nature and complexity of cyber threats continue to grow.
Launched back in 2013, the company has been around for a while now, but it continues to keep up to date with the changing market. In 2024, Corelight secured immense Series E funding as it capitalises on the booming AI and cyber defense markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2024
$150m
SERIES E
Sep 2021
$75m
SERIES D
Total funding: $309.2m
Company HQ
Financial District, San Francisco, CA
Leadership
Brian Dye
(CEO)Former CPO of the company. Prior to this, they were EVP of Corporate Products at McAfee, Group VP and GM of the Mobile Platforms Group at Citrix, and SVP of Information Security at Symantec.
Seth Hall
(Co-Founder & Advisor)Currently an Affiliated Researcher at Lawrence Berkeley National Laboratory. Previously Research Engineer at ICSI and Team Member at Dragon Research Group.
Vern Paxson
(Co-Founder & Chief Scientist)Previously Director of the Networking Security Group at ICSI.
Robin Sommer
(Co-Founder)Currently Affiliated Researcher at ICSI and Lawrence Berkeley National Laboratory. Previously General Chair at the IEEE International Symposium on Security and Privacy.
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