Client Success Manager, Flywheel Digital
Perpetua
$75-85k
3 days a week in office
Simplified digital commerce solutions
Open for applications
Simplified digital commerce solutions
1001+ employees
Open for applications
$75-85k
3 days a week in office
1001+ employees
Company mission
To redefine a future where all businesses can seamlessly navigate the rapid change of digital commerce and drive growth.
Role
Who you are
- You have prior experience in a Customer Success or client-facing role at a B2B SaaS company, ideally in digital advertising, eCommerce, or retail media
- Highly analytical, with a track record of leveraging data to inform decision-making and communicate performance insights
- Outstanding written and verbal communication skills, with the ability to clearly present complex information catered to diverse audiences
- Passionate about building strong relationships with clients and stakeholders, earning trust with your consultative and proactive approach
- You are results-oriented and a natural problem-solver, comfortable navigating technical questions to resolve issues, and collaborating across teams to achieve shared goals
- You are adaptable and thrive in a fast-paced, high-growth environment, and you are eager to keep learning about the evolving digital commerce landscape
What the job involves
- Perpetua, from Flywheel is looking for a Client Success Manager (CSM) to join our team and serve as a strategic partner for Perpetua’s SaaS clients
- In this role, you’ll combine your expertise in data-driven advertising with your knack for problem-solving to ensure our clients achieve their goals using Flywheel’s best-in-class commerce solutions
- In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segments within the Flywheel portfolio
- Perpetua provides retail media optimization and market intelligence technology for the world's smartest eCommerce businesses
- Through the platform, brands and agencies create goals based on strategy and rely on Perpetua's best-in-class, always-on optimization to execute tactically
- Drive optimal results across a book of high-value clients—managing conversion, retention, adoption, and CSAT while proactively addressing risks to maximize lifetime value
- Lead client onboarding and build strategic relationships with key stakeholders, serving as a trusted advisor and ensuring quick time-to-value on the Perpetua platform
- Develop and maintain tailored success plans aligned with client business objectives; conduct regular strategy sessions, QBRs, and product training delivered with data-driven insights
- Proactively identify upsell, expansion, and partnership opportunities to drive growth and promote client advocacy
- Serve as the voice of the client, providing actionable feedback to Product and Engineering teams to shape our platform roadmap
- Collaborate with Sales, Marketing, and cross-functional teams to ensure seamless client experiences and accelerate success stories
Application process
- Every role starts the same, an introductory call with someone from our Talent Acquisition team
- We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call
- Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role
- In your initial call, we will walk you through exactly what to expect the process to be
Our take
Flywheel is a digital commerce solution company that provides tools for retail commerce ops, media execution and market intelligence. Its real-time insights and decision making is aimed at boosting eCommerce sales, helping companies grow faster, smarter and more efficiently.
Founded in 2014, Flywheel amalgamated a number of digital commerce tools into a proprietary cloud platform that manages tens of billions in product sales and billions in advertising spend every year. It serves over 4500 brands internationally, a sure sign that it has solidified a presence in the space.
In 2023, New York-based Omnicom Group acquired Flywheel for $835 million. The company will continue to operate under its own name, but now as a "Practice Area" within Omnicom. Flywheel’s products will be connected to Omnicom’s audience and behavioural data, elevating both companies' analytics and insights power.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Comprehensive medical coverage
- Paid vacation and holidays
- Country-specific savings and benefits plans
Company HQ
Locust Point, Baltimore, MD
Leadership
Patrick G Miller
(Co-Founder)Previously Co-President at Ascential, Vice President at Compass Marketing, Director of Community at Chesapeake Bay Foundation and an Operations Director at Petrie Ross Ventures.
James DiPaula
(Co-Founder)Previously Executive Vice President at Compass Marketing, COO at Petrie Ross Ventures and Chief of Staff for Governor Robert L. Ehrlich, Jr of Maryland.
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