Associate Solution Engineer, Appian
3+ days a week in office
Low-code software development platform
Open for applications
Low-code software development platform
1001+ employees
Open for applications
3+ days a week in office
1001+ employees
Company mission
To simplify what it takes to turn great ideas into powerful business applications that deliver significant value.
Role
Who you are
- To find creative solutions to some of our customer’s most complex technical concerns
- To provide exceptional, world-class support (verbal/written) to our customers and our highest stakeholders around the globe
- To tackle technical challenges and communicate your work across a variety of departments
- To have a strong interest in software development (minus the coding 8 hours a day part)
- To desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform
- Have an interest in data analytics
- Have an interest or experience in devOps/programming/scripting (e.g. Java, Perl, Ruby, C#, PHP)
- Have an interest in or experience with RDBMS platforms (e.g. MySql, Oracle, SQL Server)
- Have an interest in or experience with systems administration (e.g. Linux, Windows)
- Bachelor's degree in any IT focused degree where you have learnt technical and coding focused skills. A degree (e.g Maths) could also be considered if you have studied coding languages during your course
What the job involves
- Our Solution Engineering team is looking for an Associate Solution Engineer, a technical “Jack/Jill of All Trades” that loves figuring out “how things work.” As an Associate Solution Engineer, you’ll be a resident expert on the inner workings of the Appian platform and gain full-stack experience that will translate into any technical career
- If you’re someone qualified to be a software developer, but that role isn’t for you - then this role could be
- You’ll touch every layer of the Appian platform; from data analysis to creative problem solving and you'll tackle the most challenging technical problems while mitigating all of our customers’ concerns
- As a Solution Engineer I work on technical support tickets for the Appian platform. I analyze logs, collect server data, and run/create scripts to troubleshoot Appian installations for self-managed and Appian Cloud environments
- Troubleshoot incidents with customers over a virtual meeting (screen-share)
- Meet with internal teams to investigate issues and brainstorm troubleshooting solutions that allow understanding or reproduction of platform issues. This includes wrangling log data to come up with insights about a given incident
- Collaborate with Appian source-code developers to resolve platform issues
- Submit feature enhancements on behalf of Appian customers
- Configure supported custom configurations in Appian Cloud
- Write Root Cause analysis reports for high priority incidents that have been resolved”
Salary benchmarks
Our take
Appian provides a way for companies to build their own software on the cloud, joining giants of the likes of Salesforce, ServiceNow, IBM and Oracle in the Platform-as-a-Service (PaaS) business.
The company differentiates itself by providing a low-code platform, where people with little or no coding experience could also build customised applications in a predominantly drag-and-drop interface.
Along with the tide of digital transformation, companies are increasingly looking for software solutions that are not available off the shelf from say Microsoft to manage their business cases. This has given rise to a $100 billion a year market that Appian hopes to capitalise on by making it easier for companies to create their own unique software applications.
Given the surge in popularity of Artificial Intelligence, Applian's platform has also been integrated with some of the major cloud cognitive and machine learning platforms such as Google Cloud Platform, Amazon Web Services and Microsoft Azure, whilst it recently partnered with DISYS to improve performance across critical business processes.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Feb 2014
$38m
SERIES B
Jul 2008
$10m
SERIES A
Total funding: $48m
Company values
- Work to impact - we work thoughtfully to drive positive outcomes in everything that we do
- People first - we are generous, inclusive, respectful, and are willing to help other
- Lead with agility - we are flexible, adapt quickly to change, and are driven by innovation
- Commit to collaboration - we succeed when we align on goals, and support each other in everything we do
Company HQ
Tysons, VA
Articles
Additional info
- Raised £60M from IPO on 25 May 2017
Leadership
Matt Calkins
(CEO)Previously Director of Enterprise Product Group at business intelligence company MicroStrategy before co-founding Appian.
Michael Beckley
(CTO & Founder)Started his career working in Product Management at MicroStrategy
Bob Kramer
(General Manager)Previously worked as a consultant at MicroStrategy after graduating from University of Pennsylvania.
Marc Wilson
(Chief Partner Officer)Previously worked as a consultant at Boston Pacific after graduating from Dartmouth College.
People progressing
Joined as Associate Consultant for application development, eventually promoted to Principal Consultant after 5 years, and promoted again to Technical Delivery Manager after 3 years.
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