Associate Solution Engineer, Appian
3+ days a week in office
AI-powered process orchestration across the enterprise
Job no longer available
AI-powered process orchestration across the enterprise
1001+ employees
Job no longer available
3+ days a week in office
1001+ employees
Company mission
To simplify what it takes to turn great ideas into powerful business applications that deliver significant value.
Role
Who you are
- To find creative solutions to some of our customer’s most complex technical concerns
- To provide exceptional, world-class support (verbal/written) to our customers and our highest stakeholders around the globe
- To tackle technical challenges and communicate your work across a variety of departments
- To have a strong interest in software development (minus the coding 8 hours a day part)
- To desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform
- Have an interest in data analytics
- Have an interest or experience in devOps/programming/scripting (e.g. Java, Perl, Ruby, C#, PHP)
- Have an interest in or experience with RDBMS platforms (e.g. MySql, Oracle, SQL Server)
- Have an interest in or experience with systems administration (e.g. Linux, Windows)
- Bachelor's degree in any IT focused degree where you have learnt technical and coding focused skills. A degree (e.g Maths) could also be considered if you have studied coding languages during your course
What the job involves
- Our Solution Engineering team is looking for an Associate Solution Engineer, a technical “Jack/Jill of All Trades” that loves figuring out “how things work.” As an Associate Solution Engineer, you’ll be a resident expert on the inner workings of the Appian platform and gain full-stack experience that will translate into any technical career
- If you’re someone qualified to be a software developer, but that role isn’t for you - then this role could be
- You’ll touch every layer of the Appian platform; from data analysis to creative problem solving and you'll tackle the most challenging technical problems while mitigating all of our customers’ concerns
- As a Solution Engineer I work on technical support tickets for the Appian platform. I analyze logs, collect server data, and run/create scripts to troubleshoot Appian installations for self-managed and Appian Cloud environments
- Troubleshoot incidents with customers over a virtual meeting (screen-share)
- Meet with internal teams to investigate issues and brainstorm troubleshooting solutions that allow understanding or reproduction of platform issues. This includes wrangling log data to come up with insights about a given incident
- Collaborate with Appian source-code developers to resolve platform issues
- Submit feature enhancements on behalf of Appian customers
- Configure supported custom configurations in Appian Cloud
- Write Root Cause analysis reports for high priority incidents that have been resolved”
- Please note, some work outside of normal Monday through Friday business hours will be required. We will of course discuss this throughout the interview process and provide more clarity
Salary benchmarks
Our take
Appian is a fotware company helping organizations design, automate, and improve how work gets done. It offers a low-code platform that allows businesses and government agencies to build applications quickly and without the need for large development teams. And it serves a range of industries, having built a strong foothold in the public sector, where secure, scalable digital tools are critical to modernizing complex operations.
The company stands out by bringing process automation, AI, and data management together in a single platform. Instead of relying on multiple disconnected tools, organizations can use Appian to streamline workflows and make faster, better-informed decisions. Its low-code approach allows speed and flexibility, while its focus on security and compliance make it well suited for regulated and mission-critical environments.
This approach has recently been reinforced by a $500M, 10-year enterprise agreement with the US Army. The deal positions appian as a core platform for the Army's IT modernization, supporting AI-driven automation and secure cloud adoption. With its Defense Cloud now authorized for sensitive operations, the agreement signals growing confidence in Appian as a long-term partner for large-scale digital transformation.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (2 rounds)
Feb 2014
$38m
SERIES B
Jul 2008
$10m
SERIES A
Total funding: $48m
Company HQ
Tysons, VA
Additional info
- Raised £60M from IPO on 25 May 2017
Leadership
Matt Calkins
(Co-Founder & CEO)Previously the Director of Enterprise Product Group at MicroStrategy before co-founding Appian in 1999.
Michael Beckley
(Co-Founder & CTO)Michael previously spent 3 years in Product Management at MicroStrategy before co-founding Appian in 1999.
Bob Kramer
(Co-Founder & General Manager)Previously worked as a consultant at MicroStrategy after graduating from University of Pennsylvania.
Marc Wilson
(Co-Founder & Chief Executive Ambassador)Previously worked as a Consultant at Boston Pacific after graduating from Dartmouth College.
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