Technical Customer Support Engineer, UVeye

Salary not provided

AWS

Kubernetes

GCP

Linux

Azure

Zendesk

JIRA

Confluence

Junior and Mid level

New York

3+ days a week in office (Teaneck, NJ)

Automated, AI-based inspection systems for vehicles

Job no longer available

Automated, AI-based inspection systems for vehicles

201-500 employees

B2BArtificial IntelligenceCarsHardwareComputer VisionMachine LearningSaaSDevOps

Job no longer available

Salary not provided

AWS

Kubernetes

GCP

Linux

Azure

Zendesk

JIRA

Confluence

Junior and Mid level

New York

3+ days a week in office (Teaneck, NJ)

201-500 employees

B2BArtificial IntelligenceCarsHardwareComputer VisionMachine LearningSaaSDevOps

Company mission

To raise the standard of vehicle inspections, to help create better mobility and safer roads.

Job

Company

Role

Who you are

Minimum 2 years in as a Technical Tier II Support Engineer/ Sys-Admin/ QA
Experience with Linux OS, dockers, Kubernetes
Excellent troubleshooting and analytical skills
Hardware and Software installation and integration
Deep knowledge and understanding of networking (e.g., TCP/IP, HTTP, DNS, DHCP)
Enthusiastic about customer support and a team player
Experience with cloud technologies and services (AWS, Azure, GCP)
Switches, routers, load balancers, application/network firewalls, and similar technologies
Comfortable working in and assisting others through software, such as Servicecloud, Zendesk, JIRA, and Confluence
Able to tackle unexpected challenges
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Ability to prioritize and manage several projects efficiently with a high level of autonomy

Desirable

Experience working in startup companies
Degree in Computer Science or related field
Scripting in Bash / Python

What the job involves

We are looking for a Technical Customer Support Engineer Tier II to join the US team in Teaneck, NJ - this is not a remote role
This role is part of the Support department and will focus on problem-solving for our customers and teams, supporting our Field Service Engineers and Field Support Technicians in real-time and promoting product stability and reliability
We actively monitor and maintain our systems, which are deployed globally
Diagnose and troubleshoot customer technical problems
Explore, prioritize and solve internal technical issues in software
Team up with our FSE’s during on-site visits to collaboratively solve issues, while providing them back-office support
Be responsive to customer issues and provide guidance
Prepare documentation and reports on customer issues
Attend in person meetings with clients to analyze, troubleshoot and diagnose hardware problems

Our take

UVeye has developed contact-free vehicle inspection systems that leverage AI, ML, and computer vision to swiftly detect faults and abnormalities in vehicles. It’s a broadening out of UVeye’s original remit, which was inspection devices for military and police organizations - although sensitive security facilities like embassies and power plants still make up a critical part of UVeye’s business.

This pivot provided a real shot in the arm for UVeye, especially for its US expansion where it struck gold in the automotive sector. Healthy funding has now come from major players like Toyota Tsusho, Hyundai Motors and Volvo, and the latter has committed to a long-term contract to install the tech in all its North American dealerships.

UVeye is astutely doubling down on its penetration into the $100B+ US automotive industry through flirting with expansions into the insurance sector - it’s partnered, for example, with W.R. Berkley. Insurance tech in this region is throwing itself into data-led digital transformation, and a system that allows UVeye to explore this kind of partnership alongside lucrative manufacturing and defense contracts makes for a very promising position indeed.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

38% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 6 rounds)

Jan 2025

$41m

LATE VC

May 2023

$100m

SERIES D

Total funding: $251.7m

Company benefits

Private gym (including yoga and meditation class)
Spacious work space
Huge rooftop
Free UVeye scan for your car
Dog friendly

Company HQ

Teaneck, NJ

Leadership

Amir Hever

(CEO & Co-Founder)

Previously a Software Engineer and Team Leader for the Israel Defense Forces, who continued to work on software with Correlsense and Movizzy. Subsequently served as VP of R&D at Visualead (ultimately acquired by Alibaba).

Ohad Hever

(COO & Co-Founder)

Worked as a Clinical Electrophysiology Technician at Gamida, before serving as VP of Product at Elgoteam - where he had once spent time as a Project Manager.

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