Senior Analyst, Wayfair
Partner Feedback
More information about location
4 days a week in office
A global online homeware marketplace
Be an early applicant
A global online homeware marketplace
1001+ employees
Be an early applicant
More information about location
4 days a week in office
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Bachelor’s degree in a quantitative field
- 2+ years of experience in data analytics, partner/customer insights, or related fields
- Advanced experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)
- Excellent communication skills, with the ability to translate complex data into actionable insights for across business and technical teams
- Team-first attitude with enthusiasm for cross-functional collaboration
- High attention to detail and proven ability to manage multiple, competing priorities simultaneously
- An entrepreneurial spirit and mindset; you must be adaptable and comfortable with change
- Familiarity with Jira (SupportHub) and experience working with feedback integration into operational workflows is a plus
What the job involves
- The Partner Feedback team is seeking a highly analytical and driven professional to enhance Wayfair’s supplier, customer, and carrier experience through data-driven insights
- This role focuses on extracting actionable intelligence from satisfaction surveys, Net Promoter Score (NPS) surveys, and ad hoc feedback initiatives to directly shape operational and product strategies
- By leveraging Google BigQuery (GBQ), Looker, and survey tools like Typeform, this role will drive impactful improvements across Wayfair’s ecosystem
- This is a high-visibility role where feedback fuels data-backed decision-making
- You’ll be responsible for designing feedback mechanisms, optimizing survey distribution strategies, building dynamic dashboards, and delivering key insights to senior leadership
- You will have the opportunity to lead the way, leveraging AI functionality to gain improved insight from the feedback partners share
- Working across Global Partner Support (GPS), Product, and Commercial teams, you’ll ensure that real-time partner sentiment and analytics translate into tangible enhancements in Wayfair’s processes and technology stack
- Analyze structured and unstructured feedback data using Google BigQuery (GBQ) and build advanced Looker dashboards to visualize trends in partner sentiment
- Build dashboards, visualizations and prototypes to translate data sets into driving insights and actions
- Conduct ad hoc analyses and build advanced reports
- Utilize AI functionality to detect trends in feedback and pilot multiple use cases across different ML models
- Identify key drivers of satisfaction and pain points, delivering data-backed recommendations to Product, GPS, and Commercial teams to drive continuous improvement
- Develop sustainable, long-term performance management practices to assess and grow the business
- Develop real-time KPI tracking mechanisms, ensuring leadership has visibility into partner experience trends and performance metrics
- Collaborate with cross-functional teams, including Product, GPS, and Operations, to integrate feedback insights into process automation, AI-driven support tools, and strategic initiatives
- Manage centralized data repositories for partner feedback, ensuring streamlined reporting and accessibility for decision-makers
- Engage in road mapping and prioritization through diligent opportunity sizing and scoping efforts
- This role offers the opportunity to work at the intersection of data science, partner experience, and AI-driven automation, ensuring that partner insights drive tangible business impact
- You’ll work with cutting-edge analytics tools, contribute to high-impact initiatives, and influence strategic decisions that shape Wayfair’s global supplier and customer support experience
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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