Senior Customer Journey Manager, Lloyds
£78.1-91.9k
+An annual performance-related bonus + Share schemes including free shares
2 days a week in office
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
£78.1-91.9k
+An annual performance-related bonus + Share schemes including free shares
2 days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- If you are passionate about designing amazing spaces that are human-centric, relentless curious about how to make life better for our thousands of colleagues both in terms of space and tech this role is perfect for you!
- Evidence of experience in customer experience design roles
- At least 5 years of experience in leading high performing teams
- Experience in Figma software to story-tell, agile methodology and tool, proficient in JIRA and Confluence
- Strong stakeholder management skills and ability to present to senior stakeholders
Desirable
- Evidence of experience in designing retail and/or office environments
What the job involves
- HOURS: 21 (Part-time)
- Making a genuine difference to customers and colleagues by shaping the experience and influencing product team prioritisation
- Working with the latest tech to shape brilliant Office and Retail experiences
- Learning or gaining qualifications through work
- Being a key part of the team that launches a new product/service/innovation
- The role sites within our People and Places division and is part of the Modern Workplace team; the teams' job is to design the experience for colleagues in the workplace and also in our Retail Branches
- Lead a team of between 6 and 8 Customer Journey Managers
- Lead on defining and measuring the target Customer Experience, or Macro Journeys
- Be a fantastic story-teller with an ability to bring to life the experience you are aiming to create and who this will serve in both a simple but engaging way
- Be empathic and curious about our colleagues and why they do what they do with a drive to understand and improve their experience whilst meeting the businesses objectives
- Lloyds Banking Group is on a journey to create truly amazing workspaces that are inclusive and engaging spaces to work from; this team is right at the heart of this program responsible for designing truly innovative colleague experience and spaces that are designed to invigorate and inspire our colleagues to be their best
Application process
- End Date: May 27, 2026
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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