Senior Product Manager, ServiceTitan
Payroll & Timekeeping
$126-182k
+ Bonuses & Equity
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
$126-182k
+ Bonuses & Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- This impactful role requires proactive leadership and the ability to independently drive large, cross-functional product initiatives
- 5+ years experience in a product management role in B2B SaaS, with a strong technical product management background and track record of shipping new products and features
- Ideal candidates should have domain knowledge in Payroll systems. Experience in building products/solutions to handle union employee payroll and prevailing wage rates is desirable but not required
- Being a strong, persuasive communicator who can effectively communicate with different work styles to both technical and non-technical audiences
- Strong writing and presentation skills
- Ability to rapidly gain a deep understanding of the problem space and craft a compelling product vision and roadmap for all audiences
- Ability to lead cross-functional teams across engineering, customer success, go-to-market, and external partners
- Demonstrated ability to think creatively and critically, synthesize data and draw insights, formulate scope and requirements, and validate hypotheses based on data
- Strong planning skills and demonstrated ability to successfully manage competing priorities, maintain close attention to detail, and drive work on multiple pieces of functionality in parallel that are at different stages in the product lifecycle
- Self-motivation, a goal-oriented focus, and excellent organizational skills
- Experience with agile development methodologies such as Scrum
- Proven ability to deliver on commitments and timelines
- Exude leadership qualities: professionalism, positive attitude, proactivity, critical thinking, strategic thinking, and influence
What the job involves
- As a Senior Product Manager on the Payroll Product Team, you will own our Payroll and Timekeeping product line and grow the ServiceTitan solution to scale, supporting the needs of our expanding customer base
- It is a critical role that will underpin our efforts to delight our customers and enable ServiceTitan’s continued market expansion
- Own the vision, strategy, and execution of a related set of Payroll and Timekeeping solutions
- Independently execute across all areas of the product development lifecycle (research, concept, requirements, user stories, development, go-to-market, adoption)
- Work closely with customers and stakeholders to identify and understand problem areas
- Leverage user analytics to understand pain points and identify opportunities to achieve data-driven goals
- Create and present business cases to recommend new investment areas
- Take ownership and accountability over the overall performance and availability of your functionality
- Proactively surface and resolve conflicts/bottlenecks
- Effectively assess customer escalations and impact on the roadmap and allocate resources accordingly for resolution
- Represent ServiceTitan as a domain and product expert with customers, prospects, and in our online community
- Build strong working relationships with developers, designers, UX researchers, legal, security, and other teams as required
- Drive success and adoption of your products by working closely with product marketing managers to create launch plans and with enablement managers to create training plans
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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