Senior Staff Security Incident Commander, ServiceNow
Security Org
$165.5-289.6k
+ Equity (when applicable) + Variable/incentive compensation. Salary is benchmarked based on US rates and may vary depending on the location
More information about location
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$165.5-289.6k
+ Equity (when applicable) + Variable/incentive compensation. Salary is benchmarked based on US rates and may vary depending on the location
More information about location
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- 12+ years of total cybersecurity professional experience or similar experience with education
- 5–8+ years of deep domain expertise in incident response and/or incident management
- Experience leading or supporting complex security incidents to resolution end-to-end
- Excellent verbal and written communication skills (English)
- Comfort communicating complex topics in a clear and concise manner to different tiers of audiences (highly technical, less technical, executives, practitioners)
- Problem-solving and decision-making skills
- Ability to quickly and accurately assess a situation, identify and prioritize risks, and make sound decision
- Familiarity with cybersecurity principles and frameworks (e.g. MITRE ATT&CK)
- Knowledge across multiple security domains is a plus
- Experience planning and/or orchestrating tabletop exercises is a plus
What the job involves
- The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers
- We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider
- We create an environment where our employees are proud to work and can make a positive impact
- ServiceNow’s Security Incident Command (SIC) team is seeking an experienced senior security incident commander to join our fast-growing team
- This role will support the orchestration of incident response strategy and communications during critical information security-related incidents
- The SIC team maintains and executes the Major Security Incidents (MSI) lifecycle within ServiceNow, including Preparation, Response, and Recovery
- MSIs are our most challenging and impactful security incidents which pose active or heightened risk to the company and/or our customers
- Key value areas are preparing the company for MSIs through tabletop exercises (TTX), coordination of activity between many response workstream partners, maintenance and development of playbooks and procedures, tracking key MSI metrics and facts to keep everyone oriented, and communicating status, milestones, blockers, and critical decisions needed to senior management and executive stakeholders, including the CISO
- Orchestration of response and remediation of incident response for highest criticality security events
- Take ownership and lead response to critical incidents within the company
- Establish and mature documentation surrounding protocols and procedures governing the security incident command team
- Prepare and deliver communications, including executive summaries and incident briefings, to key stakeholders during and after incident response
- Conduct rapid response, mitigation, and investigations on the highest priority cases impacting ServiceNow and user data
- Partner with the team members across multiple regions to drive response and investigations globally
- Organization and facilitation of scenario-based exercises to test and improve incident management and response strategies
- Maintenance of existing playbooks and procedures, as well as developing new ones, to further standardize SIC and its partners' responses when verifying MSIs
- Contribute to the organization and completion of Post-Incident Reviews (PIRs) and Root Cause Analyses (RCAs) following major security incidents
- Identify new ways to simplify, integrate, automate and refine the major security incident process to better support internal and external stakeholders
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
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