Partner Support Specialist, Fetch
$19 - $19 an hour
Package management & delivery platform
Job no longer available
Package management & delivery platform
201-500 employees
Job no longer available
$19 - $19 an hour
201-500 employees
Company mission
To solve the package problem for property managers while adding a convenient amenity for residents.
Role
Who you are
- Demonstrate empathy, patience, and the ability to take initiative on doing the right thing for the service partner
- Strong critical thinking skills to resolve potentially difficult situations
- Strong analytical, listening, writing, and oral skills in English
- Ability to learn web-based user support applications quickly
- Dependable and punctual with time management skills
- Flexible schedule, willing to work weekends
- High level of comfort and familiarity with smartphone applications (iOS and Android)
- Undergraduate or equivalent degree preferred
- Spanish/Bilingual is a plus
What the job involves
- We are hiring for a Partner Success Agent to join a small team within the department that specializes in Valet Trash Operations
- This agent will assist our 1099 Service Partners with onboarding, account management, scheduling, active block issues, payment questions
- They will monitor active blocks and proactively reach out to offer assistance
- As a Driver Support agent, you will report to a Partner Success Lead and work closely with leadership to provide above and beyond support to our Service Partners
- We are looking for someone with a strong work ethic who can contribute to a positive atmosphere within the team
- Assist 1099 service partners with onboarding and account management
- Monitor service dashboards and proactively reach out for real-time support
- Respond to delivery partner inquiries on Gladly via phone, e-mail, and text
- Cross-reference internal data to make decisions on 1099 account status
- Relay operational issues with local warehouse teams and operations managers
- Troubleshoot technical problems and deliver clear outcomes and solutions
- Prioritize tasks in a fast-paced and high pressure environment
- Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole
- Communicate with a professional and friendly tone
- A passion for creating an amazing customer experience
Our take
Living in an apartment block often has drawbacks when it comes to receiving parcels, with missed deliveries and lost packages a common occurrence. Fetch is a last-mile package delivery service aimed specifically at people who live in multifamily apartment blocks.
While there is plenty of innovation and competition in this industry, Fetch attempts to set itself apart from rivals by working directly with apartment managers and offering flexible delivery, including late-night windows and to-door delivery for bulky items.
Fetch currently operates in over 25 major markets across the US, including Austin, Seattle, Denver and Chicago. The company has displayed impressive growth thus far, expanding across markets and communities to serve more than 385,000 apartment homes in nearly 1,200 communities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2024
$18.9m
LATE VC
Dec 2022
$45m
LATE VC
Total funding: $174.9m
Company HQ
Congress Avenue Historic District, Austin, TX
Leadership
Michael Patton
(Founder & CEO)Spent close to 2 years at Optum as a Financial Analyst before working at Constellation Brands. Then founded Fetch in May 2016.
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