Data Scientist, Utility Warehouse
+ An annual discretionary bonus ranging from 15-40%
2+ days a week in office
Multiservice utilities provider
Posted today
Multiservice utilities provider
1001+ employees
Posted today
+ An annual discretionary bonus ranging from 15-40%
2+ days a week in office
1001+ employees
Company mission
Our mission at Utility Warehouse is to be the Last Switch our customers ever need to make for life's essential services.
Role
Who you are
- Proven Data Science experience within a retail, B2C subscription or utilities environment
- Strong ML knowledge (Regression, Classification, Clustering, Time-series). Expertise in Churn and Propensity modeling is essential
- Expert-level Python (pandas, scikit-learn) and advanced SQL for complex feature engineering
- Ability to link technical metrics to business KPIs
- Strong data storytelling skills to explain "black box" models to business leaders
- Worried you don’t meet all the criteria? We welcome applications from diverse and varied backgrounds, so get your application in and let’s chat!
What the job involves
- Are you a driven and curious Data Scientist eager to tackle high-impact business challenges? Join UW's Data team and build predictive engines that directly drive customer strategy
- In this role, you will develop the "brain" of our customer interactions through Next Best Action (NBA), Customer Segmentation, and Churn Propensity models
- You will also own xLTV and ROI modelling to guide profitable decision-making, working closely with product and engineering teams to operationalise these insights
- This isn't a research role. We need a "full-stack" data scientist who can own the end-to-end ML lifecycle
- You will take your ideas from initial Proof of Concept (POC) and exploratory analysis all the way through to building, deploying, and maintaining production-ready models, collaborating closely with our Machine Learning Engineers
- Predictive Modelling:
- Design and deploy robust ML models to solve business challenges, specifically Churn Propensity and Next Best Action (NBA) engines
- Customer Analytics:
- Develop advanced Customer Segmentation using clustering techniques to tailor services and communications
- Commercial Valuation:
- Own xLTV and ROI logic, modeling long-term customer value to optimize acquisition and retention spend
- Deployment & Ops:
- Collaborate with Data Engineers to productionise scalable models, ensuring continuous monitoring for drift and performance
- Experimentation:
- Design and analyse A/B tests to validate model effectiveness and measure commercial uplift
- Stakeholder Partnership:
- Translate complex statistical outputs into actionable insights for Marketing, Product, Commercial and Ops stakeholders
- Our Data teams are small, empowered, and cross-functional, taking full ownership of the solutions they build. We adopt the technologies that best support our goals and continuously raise the bar on how we deliver value
- UW’s Data team is a highly driven, impact-focused group dedicated to understanding customer behaviour and shaping the company’s strategic decisions
- The team applies advanced data science and machine learning to uncover key drivers of customer actions and to build business-critical models including Customer Lifetime Value and Acquisition Cost
Application process
- Beth Rodgers will be your point of contact throughout the process
Salary benchmarks
Our take
Budgeting for a household is no easy task, especially when you've got to keep track of various bills from different providers. That's why Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill.
The company says that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is backed up by a strong customer services record. Though it does not advertise heavily, its partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far.
Boasting over 1 million customers across the services they sell, Utility Warehouse is one of the largest energy providers outside the 'Big 6'. Its unique approach, and established footing in the market, should ensure it continues to compete with other challengers as the utilities sector further evolves.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"My manager is always looking to create more opportunities for me to have my voice heard and be stretched into areas I've not necessarily worked in..."
Company benefits
- An industry benchmarked salary. We’ll share it during your first conversation
- Annual discretionary performance based, annual bonus scheme
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading- buy & sell up to 5 days holiday each year
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool
- Save as You Earn scheme
- Family-friendly policies, designed to help you and your family thrive
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps
- Electric Car salary sacrifice scheme through Tusker
- Belonging groups that help UW shape an even more inclusive future
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Company values
- We’re people helping people: Because it keeps us real
- We’re open, empathetic, and foster belonging
- We get it done together: Because it helps us get things done
Company HQ
Farringdon, London, UK
Articles
Leadership
Stuart Burnett
(CEO)Stuart began his career as a corporate lawyer before working in several notable insurance firms. He joined UW in 2016 and has held several leadership roles, becoming CEO in 2021.
People progressing
Kerry
Joined as an Electricity Operations Analyst. Promoted 6 times and is now Head of Energy Operations.
Diversity, Equity & Inclusion at Utility Warehouse
Stuart Burnett (Co-CEO)
- We’re a unique bunch of people here at UW – and that’s just how we like it. We embrace different perspectives, experiences, and personalities, creating an inclusive environment where people feel they can belong
- We write job description requirements as minimally as possible to encourage candidates who may exclude themselves to apply, and the Recruitment team work with our hiring managers to minimise bias in the hiring process
- We have a number of active Employee-led Inclusion groups - Menopause Support Pride, Women in Leadership Carers Support
- We openly publish our D&I results internally and externally as well as our targets for improvement.
- We put on unconscious bias workshops and training for all team members
- We provide mental health support and other wellness initiatives to support all our team members
- We are a member of the Women in Utilities network and actively support opportunities for mentoring through the group
- We provide inclusive leadership learning to all people leaders at UW
- We have committed to the Race at Work Charter
- We have an active, zero-tolerance, Harassment and Bullying policy
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