Delivery Excellence Manager, Glean
More information about location
AI-based search engine connecting enterprise data
Open for applications
AI-based search engine connecting enterprise data
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
To expand human potential to do extraordinary work.
Role
Who you are
- 3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products
- Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices
- Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader
- Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures
- Strong organizational, project management, and communication abilities
- Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles
- Experience with process documentation, playbooks, and continuous improvement initiatives
- Solutions-oriented mindset; trusted advisor with capability to own escalations
- Capable of handling ambiguity and thriving in a fast-paced environment
What the job involves
- Glean is looking for a Delivery Excellence Manager (DEM) who will lead and orchestrate successful implementations and long-term customer engagements, making our customers wildly successful
- You will be responsible for ensuring efficient technical deployment, delivering proactive strategic guidance, and building then delivering against joint success plans. DEMs collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support and R&D on scoped engagements
- Help our customers achieve real business outcomes through the use of AI
- Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
- Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, andServices budget
- Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management
- Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams
- Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary
- Monitor and report on deployment progress, customer adoption, and satisfaction metrics
- Proactively identify risks or blockers and drive resolution—escalating internally when appropriate
- Guide and document improvements for onboarding processes, playbooks, and best practices
- Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives
Our take
Glean is an intuitive digital assistant which allows employees to search across all their apps and find the information and tools that they need more quickly.
With so many SaaS apps being used by modern day companies, overwhelm and inefficiency inevitably enter the equation. Glean’s search engine is proving popular for how it unifies and centralizes all these distributed tools and data.
It’s been quite a start to life at Glean, having emerged from stealth in 2021, it received a $1B valuation in early 2022, thus achieving unicorn status. Since then, the company has gone on to raise substantial funding and bring its valuation up to $7.2B in 2025. With this impressive growth, its secured some big name customers like Grammarly, databricks, and Rubrik.
That Glean was co-founded by a quartet with senior experience at Google, Microsoft, Uber, and Facebook stands the company in good stead. However, it’s the fact that its search engine is solving a new, but very real problem in the workplace that’s seen its popularity surge so quickly, which it’s likely to continue to do in the future. And its adaptability to include new AI capabilities to its platform, such as generative AI, has Glean well set to see further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2025
$150m
SERIES F
Sep 2024
$260m
SERIES E
Total funding: $805m
Company HQ
Evergreen Park, Palo Alto, CA
Leadership
Arvind Jain
(Co-Founder & CEO)Former Engineer at Google and Microsoft. Arvind is also the co-founder of high growth startup Rubrik, which delivers data security and operational resilience for enterprises.
TR Vishwanath
(Co-Founder & CTO)Before co-founding Glean, TR was a Principal Software Engineer at Facebook after spending eight years at Microsoft as a Software Design Engineer, then Principal Development Lead.
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