Senior Associate Engagement Manager, Bazaarvoice
$70-85k
+ Annual bonus
UGC-based shopper engagement platform
Job no longer available
UGC-based shopper engagement platform
1001+ employees
Job no longer available
$70-85k
+ Annual bonus
1001+ employees
Company mission
Bazaarvoice's mission is to build smarter shopper experiences across the entire customer journey.
Role
Who you are
- You thrive in a fast-moving environment, have excellent multi-tasking skills, are able to make decisions quickly and ensure your projects’ optimum balance of cost, time, and quality
- Bachelor’s degree, or comparable work experience
- 2-3 years professional project management/engagement management experience
- Track record of working with clients and internal stakeholders at all levels
- Familiarity with JIRA, Salesforce, Confluence
- Ability to maintain strong client focus
- Ability to work in a fast paced environment
- Excellent verbal and written communication skills
- Passion, energy, and a collaborative work ethic
- Proven ability to ramp-up quickly and be a self-starter
What the job involves
- As a Senior Associate Engagement Manager you’re part of the Global Services organization, working with internal teams to scope services engagements for new and existing business
- You will work closely with our clients to understand their specific requirements and assess how each project could be best delivered
- You create an action plan for each implementation and gain the client’s agreement with every major initiative in the project
- Once a contract is won, you’re the main point of contact for the client and are responsible for their successful Services engagement
- You coordinate the delivery effort of resources from various practice teams of Consultant and Product experts
- You build and maintain excellent client relations
- You have a portfolio of clients and are accountable for each client’s entire experience and the success of those client relationships
- Proactively engage with Pre-Sales and Client Success teams
- Understand the scope of work based on solution requirements with both Client business & technical stakeholders
- Work with internal teams and with customers to drive projects to success
- Manage and drive a portfolio of projects from initiation to close
- Manage project portfolio effectively and keeps project notes and project schedules up to date and within budget
- Convey project scope, risk, and timeline to project stakeholders
- Facilitate customer workshops and sessions
- Manage and properly set expectations with both internal and client stakeholders
- Advocate on behalf of the Client and your team
- Define and maintain project plans identifying milestones, risks and mitigation strategies, as well as communicate project statuses to clients and internal stakeholders
Our take
As more and more consumers turn to peer reviews and ratings to inform their purchasing, businesses seek to incorporate this user-generated content into their marketing efforts. Bazaarvoice enables this authentic customer-powered marketing, turning social media into social commerce for the world's best global brands.
Bazaarvoice allows consumers to create and share ratings, reviews, questions, answers, and stories about products and brands on its clients' websites. It then syndicates that content across the web to reach shoppers wherever they are, boasting a measured positive influence on purchase decisions. On top of this, the company also gathers customer intelligence which it analyses and provides to clients so they can make real-time, informed business decisions.
The company has continued to consolidate its position, for example with the 2021 acquisition of Curalate, as well as more recent acquisitions such as that of creator marketing platform affable.ai. With the trend towards consumer-to-consumer purchase influence still very much underway, the company should find ample opportunity for further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Dental & Vision plans
- Parental leave policies
- Mentorship with industry leaders
- Wellness programs
- Work from home opportunities
- Health insurance
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
Salary benchmarks
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