Account Manager, Slerp

• Experience: At least 2+ years in a similar commercial role (account management, sales, or onboarding)
• Analytical Skills: Strong ability to interpret and analyse data sets, understand business challenges and develop customized solutions
• Communication: Excellent communication, negotiation, and interpersonal skills. You consider this a key strength
• Languages: Fluent in English. Strong proficiency in Italian or French a plus
• Adaptability: You are highly organised and comfortable working in fast-paced environments with multiple projects and moving parts
• Technical Proficiency: Very comfortable with digital tools and CRM platforms, with a keen interest in leveraging technology for business growth. Proficiency in SQL is a plus
• Sector Experience: Hospitality experience a strong plus
• Education: Post school qualifications (i.e. BA/BS) or similar, preferred

Desirable

• As an Account Manager (Partner Growth Associate), you will be directly responsible for handling relationships with a growing portfolio of key restaurant partners that are onboard the Slerp platform
• You’ll act as both a consultant and a trusted advisor, using data-driven insights and industry knowledge to support partners’ business growth
• You'll be responsible for account management, marketing campaign execution, reporting, and will collaborate with multiple internal and external stakeholders with the ultimate aim of driving growth
• This role will report to the Partner Growth Lead and is based in London. It requires a mix of in-office collaboration and on-site visits with restaurant partners. It is not a remote role
• Partner Relationship Management: Build and nurture strong, long-term relationships with restaurant partners, serving as their primary point of contact, ensuring high levels of satisfaction, retention, and ongoing collaboration
• Business Growth & Revenue Generation: Leverage data insights to identify opportunities for partners to increase sales, profitability, and platform usage. Drive revenue growth through strategic support, upselling, cross-selling, and uncovering new business opportunities that align with partners' goals
• Training & Product Enablement: Provide on-site training sessions and continuous support to help partners fully utilize Slerp's platform and new features. Ensure partners are equipped with the knowledge and tools needed to maximize their success with Slerp
• Marketing & Campaign Management: Develop a strong understanding of partners' needs, marketing objectives or challenges and proactively recommend solutions that support their marketing campaigns. Support their entire campaign lifecycle—from planning and execution to performance monitoring—while providing strategic recommendations, sharing best practices, playbooks, and proactively addressing any campaign-related issues to ensure optimal results
• Cross-Functional Collaboration: Collaborate with internal teams—including Marketing, Operations, Product, and Customer Service—to design and implement customized solutions that align with partners’ needs. Support internal process improvement to develop and optimize scalable processes, contributing to the creation of a playbook for expanding partnerships efficiently
• The Commercial team at Slerp comprises Sales, Onboarding and Account Management. It is a lean, tight-knit team where collaboration and communication are key
• There will also be direct relationships with senior leadership, as well as the Operations, Product, and Finance teams, to shape strategies that drive growth for both Slerp and our partners. We pride ourselves on fostering strong internal and external relationships with constant improvement