Senior Director of IT Operations/Security, PagerDuty

• 8+ years of experience working in IT operations, overseeing large information technology projects
• 6+ years of people management experience leading multiple technical teams, distributed across multiple geographies
• Proven experience in operating and managing security, automation technology, and automation programs
• Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
• Experience with agile and scrum methodologies

Desirable

• PagerDuty is growing, and we are looking for an experienced Senior Director of Corporate IT (End User Services/AI, Systems Engineering, and Enterprise Security) to lead our IT Operations at scale
• In this role, you will architect, build, and support PagerDuty’s rapidly expanding SaaS/cloud-first information technology ecosystem—ensuring availability, reliability, and security for our global workforce
• You will drive the adoption of enterprise employee-facing AI programs, champion IT security operations, and deliver an exceptional experience for all Dutonians
• As a people-first leader, you will be responsible for developing, supporting, and inspiring your team
• Provide technology vision and leadership for deploying IT initiatives that improve collaboration, cost-effectiveness, compliance, and security at enterprise scale
• Architect and scale IT Operations and Infrastructure to support a growing, hybrid workforce, ensuring high availability and performance of critical systems
• Drive the strategy, implementation, and adoption of enterprise employee-facing AI programs and automation, enhancing productivity and user experience across the organization
• Partner closely with the CISO organization to design, deploy, and operate robust IT security solutions, ensuring the protection of corporate infrastructure and data
• Manage vendor relationships and identify opportunities to optimize costs through efficient internal operations, rationalized investments, and business enablement
• Consult with senior-level stakeholders across the organization to identify business and technology needs, translating them into actionable IT strategies
• Oversee ticket escalation and ensure that service level agreements (SLAs) and defined metrics are consistently met or exceeded
• Ensure employees receive professional, efficient, and effective support, with a focus on continuous improvement and user satisfaction
• Monitor and optimize the delivery and operation of IT services, proactively identifying and resolving issues to maintain seamless business operations
• Provide regular metrics and KPIs across functions to gauge the effectiveness of service delivery and inform strategic decisions
• Offer direction, guidance, and training to IT staff, including system engineers and help desk support, fostering a culture of learning and growth
• Champion a “customer zero” mindset by adopting and deploying PagerDuty’s own products internally, driving innovation and best practices
• Demonstrate strong emotional intelligence (EQ) as a leader—building trust, fostering collaboration, and supporting the professional development of your team
• Bring deep, practical experience in IT operations, infrastructure, enterprise AI, and security, with a proven track record of delivering results in complex, fast-paced environments