Risk Operations, Ramp

• Minimum 3 years of experience in collections, recoveries or credit risk management operations via phone and written correspondence
• Strong background in customer support via phone and email
• Experience with collecting on commercial financial products like credit cards, loans, etc
• Excellent written and verbal communication skills
• Investigative and critical thinking skills
• BA/BS or equivalent experience
• Proven analytical and problem-solving skills with a strong attention to detail
• Strong negotiation skills
• Excellent organizational skills and the ability to manage multiple priorities in a dynamic environment
• Have the ability to grow, develop and learn in a fast-paced, start-up environment

Desirable

• As a Collections Operations Specialist at Ramp, you will help execute and maintain operational initiatives that enable collecting from Ramp’s delinquent and high risk customers
• This role requires excellent communications, negotiation, and decision-making skills
• We take our responsibility to serve our customers’ commitment to their financial health seriously, and our approach is anchored in data-driven and systematic decisions to delight our customers
• Ensure timely collections from delinquent and high risk small business and commercial accounts through outbound and inbound communication across email and phone channels
• Balance customer’s ability to pay, reconcile customer payments, and Ramp’s risk appetite to negotiate payment plans to reduce credit losses, and ensure customer’s financial well being
• Utilize and build tools to help manage your portfolio efficiently
• Ensure operational excellence by meeting team KPIs and SLAs