Customer Care Officer, Yousign

English Speaker

Salary not provided

+ ESOP

Salesforce

Junior and Mid level

Paris

eSignature& identity verification

Job no longer available

eSignature& identity verification

201-500 employees

B2BLegalSaaSCyber Security

Job no longer available

Salary not provided

+ ESOP

Salesforce

Junior and Mid level

Paris

201-500 employees

B2BLegalSaaSCyber Security

Company mission

To enable SMEs and mid-sized businesses to easily and securely manage electronic signatures, identity verification, and electronic seals, in full compliance with European standards such as eIDAS.

Job

Company

Role

Who you are

You already have 1+ year of experience working closely with a large base of customers, ideally in Customer Care or Customer Support and are able to negotiate with them
You have strong analytical and redactional skills, helping you understand and manage our customer's needs
You are autonomous, team-player and willing to evolve in a fast-paced environment
You speak fluent English and French
Having experience working with Salesforce is a strong “nice to have”

What the job involves

As a Low touch Support agent, you will be in direct contact with French & English speaking customers and prospect, proposing solutions to provide them the support they need
You will be responsible for closing our application prospects & existing customers and support them during throughout their journey
Assist prospects with Yousign’s SaaS application adhering to Service Level Agreements (SLAs) for response and resolution times
Develop and close small deals with prospect & existing customers
Develop and implement strategies to reduce churn
Assist our low-tier customers during their journey
Follow-up on renewals

Our take

The global electronic signature market is projected to grow to over $35 billion by 2029. Well-known Adobe Sign and DocuSign have been in the game for a while, though YouSign (soon to be Youtrust) has stepped onto the scene hoping to become the eSignature platform predominantly used by the European market.

The company has two signature products, a web app that is ready to use from anywhere and an API, which can be easily integrated into business softwares. The signatures are eIDAS-compliant and legally binding so clients can focus more on their productivity and teamwork and worry less about paperwork.

After years of building reliable trust solutions and moving toward a sovereign European platform, the company is clearly hitting its stride. With its B Corp certification and a dedicated team behind it, Yousign isn't just meeting today's needs but setting the stage for a stronger, more accessible future in digital trust.

Freddie

Company Specialist at Welcome to the Jungle

Insights

2% employee growth in 12 months

Glassdoor (4.7)

Trustpilot (3.9)

Company

Funding (last 2 of 4 rounds)

Jun 2021

$36.6m

SERIES A

May 2019

$2.4m

EARLY VC

Total funding: $43.1m

Company HQ

Place Vendôme, Paris, France

Leadership

Alban Sayag

(Co-Founder & CEO)

Previously, Alban co-founded BigBlank where he served as the Managing Director. He also founded WINGiT where he served as the CEO.

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