Senior Customer Success Manager, Monta
Belgium & France
€62.2-83.5k
+ 20% bonus
Electric vehicle charging platform
Be an early applicant
Electric vehicle charging platform
201-500 employees
Be an early applicant
€62.2-83.5k
+ 20% bonus
201-500 employees
Company mission
To provide the best technology solutions for the entire EV charging cycle.
Role
Who you are
- We’re looking for a Senior Customer Success Manager who’s ready to roll up their sleeves, take ownership, and build with us — through the grind and the wins
- This is a high-ownership role for someone who thrives in structured execution and wants to help define Customer Success as a commercial advantage
- 5+ years of SaaS Customer Success experience (Enterprise/Strategic exposure is a plus)
- Fluent in French and English. Dutch is a plus
- Experience in e-mobility, energy management is a strong plus
- Comfortable owning commercial outcomes: renewals, upsell, expansion, negotiation preparation, churn prevention
- Strong executive presence with excellent communication and presentation skills
- Highly structured and metrics-driven; strong CRM discipline and forecasting mindset
- Confident navigating complex organizations with technical and commercial stakeholders
- Strong project management, prioritization, and problem-solving skills
- Familiarity with AI productivity tools (Copilot, Notion AI, ChatGPT, Gemini) and ability to use them to accelerate daily work
- Able to travel up to 4 times per quarter to see partners
- If the mission excites you but your experience isn’t a perfect 1:1 match, apply anyway — we care about potential, not perfection
- To succeed in this position, your spoken and written English skills need to be proficient
- Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential
What the job involves
- You will own and grow a portfolio of Monta’s most strategic customers in Belgium and France
- You’ll secure renewals, prevent churn, and drive expansion by delivering measurable outcomes and building trusted executive relationships
- Retention and renewals: run zero-surprise renewals with clear success plans and proactive execution
- Churn prevention: identify risk early and lead mitigation plans with clear owners and next steps
- Expansion and upsell: build pipeline across markets, products, and services, then drive deals to close
- Strategic engagement: run QBRs and value-based touchpoints that connect adoption to commercial outcomes
- Advocacy: turn satisfied customers into references, proof points, quotes, and co-marketing opportunities
- Market intelligence: capture competitor and regulatory signals and feed insights into Product and Leadership
- Run structured operating rhythms (weekly priorities, risk reviews, QBR cadence, pipeline tracking)
- Partner with Product, Support, Sales and Ops to solve complex customer needs and unblock delivery
- Maintain high CRM discipline and forecast health, churn risk, and expansion with clarity
- Master commercial frameworks (notice periods, renewal terms, termination clauses) and use them proactively
- Impact, not easy mode — your work matters, and you’ll feel it every day
- Ownership from day one — we don’t micromanage, we expect you to deliver
- The grind is real — priorities shift, and flexibility is sometimes needed to get things across the finish line. But so are the rewards: impact, growth, and a team that has your back
- The people are extraordinary — talented, driven, and fun to work with. You’ll be challenged, supported, and inspired in equal measure
Application process
- We usually respond within two weeks
- Please send us your application in English
Our take
Monta is an EV charging company that is building ways to make it easier to charge EVs from wherever you are. In order to do so, the company is working to digitise the EV charging ecosystem via a charging management platform.
Transforming mobility is a leading global effort towards a greener society and European cities are rapidly seeing the uptake of electric vehicles. In spite of this, there is a dearth of EV charging points, and Monta is trying to rectify this issue through its unique all-in-one EV charging platform, which makes charging vehicles simple and seamless, thereby increasing the adoption of a more sustainable method of transport.
Monta has invested its efforts toward opening up new markets, specifically North America, whilst consolidating its market position in Scandinavia, the UK, and Germany, as well as creating transparency within the electricity market and continuing to fund digitising the power grid infrastructure. Alongside this, the company recently partnered with Octopus Fleet to support the expansion of its fleet and energy services. This partnership strengthens Monta's role in large-scale fleet electrification and puts the company in a strong position as demand for reliable EV charging continues to grow.
Freddie
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2024
$93.4m
SERIES B
Sep 2022
$35.1m
SERIES A
Total funding: $151.9m
Company benefits
- Equity Incentive Plan/Warrant Allocation: We believe that all employees at Monta should be owners of the company and a close part of the journey we are on - therefore, all are offered to be part of the plan.
- Parental leave: You will get paid leave in connection with pregnancy, childbirth, and adoption whenever the time arrives.
- Growth & Development: We offer support to attend conferences, take courses, and even work on your own projects so you can be the best version of yourself.
- HQ Visits: You will get the chance to join us in our Copenhagen HQ for our Strategy Days to spend valuable (and fun!) time face-to-face with your colleagues.
- EV Rental: What better way to understand what we work so hard on every day than by borrowing one of the two EVs we have in HQ?
- Pension & Healthcare: We want to make sure you’re taken care of now and in the future, so we offer a pension and health care plan.
- Fun Workspace: We appreciate the balance necessary for you to thrive, so whether you’re working from one of our comfy sofas or taking a well-deserved foosball table break, we know your next big idea can come from anywhere.
- Sports & Recreation: Everyone in our offices can enjoy deals with different fitness facilities and there are sponsoring options for remote workers as well.
Company HQ
Metropolzonen
Leadership
Casper H Rasmussen
(Co-Founder & CEO)Previously served as Group CTO for Monstar Lab, Technical Assistant for B&O Service Centre, and IT Consultant for Accenture.
Anders Pedersen
(Co-Founder)Previously served as Project Manager and Developer for Greener Pastures, Digital Projects and Process Manager for Molamil, and Digital Production Manager for Nodes.
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