Travel Expert, Flash Pack
£32.8-34.7k
Plus performance-related commission with an expected bonus of £15,000 - £19,000
Social adventures for like-minded solo travellers
Job no longer available
Social adventures for like-minded solo travellers
101-200 employees
Job no longer available
£32.8-34.7k
Plus performance-related commission with an expected bonus of £15,000 - £19,000
101-200 employees
Company mission
To create one million meaningful friendships across the globe.
Role
Who you are
- A strong track record in sales - consistently meeting or exceeding quota in a performance-driven environment
- Deep sales craft: expert in positioning and objection handling, with a consultative, nurturing, relationship-led approach in a B2C environment or with a lifestyle brand
- Prior experience in high-volume consumer sales, managing a fast-moving pipeline and consistently delivering results
- Proven ability to handle a large volume of digital interactions daily across live chat, phone, and email, while balancing speed with personalization
- Comfort working independently: managing pipeline, flagging risks, and making proactive decisions
- Experience contributing to wider sales process improvements (scripts, playbooks, tooling, etc.)
- Collaborative mindset: a trusted partner across teams, able to influence without authority and build alignment with CX, Ops, and Marketing
- Growth mindset: openness to coaching, willingness to mentor peers, and a drive to continuously raise the bar. Hungry to see your own performance grow, as well as the team’s
- Passion for travel and human connection - you’ll need to resonate with Flash Pack’s mission and customer base
- Adaptability: thrives in a high-growth, startup-style environment with change and ambiguity
- We’re after the right person and if you don’t quite hit all the criteria, we’d still encourage you to apply. We’d love to chat and see if you could be a great fit for Flash Pack
What the job involves
- We’re looking for an experienced and target-driven Travel Expert to join our Sales team in the UK
- As a Travel Expert, you’ll play a pivotal role in driving Flash Pack’s growth - engaging new customers across phone, chat and email guiding them through the buying process, handling objections with confidence and consistently exceeding conversation targets
- You’ll manage your pipeline independently while also raising the bar for sales effectiveness across the team
- This is a high-impact sales role where you’ll connect deeply with prospective travellers, guide them through emotionally significant decisions and deliver outstanding results
- At the same time, our sales function is evolving - we’re building stronger structures, playbooks, and best practices
- You’ll have the chance not just to succeed individually, but to help shape how we sell - contributing to scripts, refining processes, and sharing insights that influence the way our entire team operates
- This is a remote-flexible role - in practice this means that we meet in person as a team every 6-8 weeks, and the rest of the time you can work remotely in the country the role is hired in (UK)
- You'll typically work either 9am-5pm, 10am-6pm or 11am-7pm, though start and end times may shift. This role does include working some weekends, public holiday shifts, and some evenings
- Owning your pipeline: managing inbound phone, email, and live chat leads with speed, precision, and care to consistently exceed quota and conversion benchmarks
- Building trust with customers: using discovery, storytelling, and empathy to guide travellers toward booking their next big adventure
- Adapting and innovating: tailoring approaches to different lead types, testing creative tactics, and flagging risks or shifts to managers early
- Driving team effectiveness: sharing best practices, contributing to sales scripts, crafting team wide AI efficiency levers, objection-handling playbooks, and supporting peers’ growth
- Collaborating cross-functionally: partnering with CX, Ops, and Marketing to close loops, improve lead quality, and shape the end-to-end customer journey
- Representing Flash Pack externally: joining webinars, lives, or events to build brand trust and bring in new customers
Application process
- Our interviews take place on Google Meet and the process will consist of the following stages:
- An interview with our Head of Customer Experience, to hear more about your background and experience and to give you a deep dive into the role (45 mins)
- A case study and presentation with the hiring manager and a key stakeholder - a chance to put your sales skills into action and show us how you work in practice (60 mins)
- Meet with one of our founders for any final questions you or we have (30 - 45 mins)
- Once you apply, you will be sent a short Equality, Diversity & Inclusion survey, it would help us immensely if you can complete it
Salary benchmarks
Our take
Flash Pack is a travel firm whose mission is to build new friendships through group travel for solo travellers. The founders are a couple who started discussing the business idea behind Flash Pack during their first date. Both of them realised that there was a gap in the market for a travel company that catered to people such as themselves.
Their target market is professionals with a growth mindset. Their trips are carefully designed to offer immersive and authentic experiences, distinguishing Flash Pack in a tourism market that is crowded with bland trips.
While the company took a hit during the pandemic, hitting pause on its adventures like many others - but it didn't stay down for long. Since relaunching, the company has seen even more success, with triple-digit year-on-year growth and a shelf full of awards to show for it. And with the solo travel market heating up fast, Flash Pack looks perfectly positioned to ride the next big wave.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Oct 2023
$6.2m
GROWTH EQUITY VC
Total funding: $6.2m
Company benefits
- Remote flexible: We are a remote flexible business with employees across the globe. Our regional teams get together about every 6-8 weeks for collaboration and social interaction, and we do all-team virtual socials every 4-6 weeks
- Flexible working hours: We know everyone works best differently so you can choose to work in a way that suits you and you team. all we ask is that you are available 3 hours of overlap per day with your core teams
- Transparent salary bandings with Growth opportunities: Our progression and compensation framework is completely transparent to our Flash Packers. We benchmark our salaries annually, and performance and compensation reviews take place bi-annually
- Stock Options: We believe everyone should share in the success of Flash Pack, so all employees get stock options after your first year of employment
- Matched Pension: We want you to feel prepared for the future, so we will match your pension up to 5% (UK employees only). In the US, our EOR partner matches contributions at a rate of 2% of earning per pay period
- Unlimited Mental Health & Wellbeing Support: Access to therapy and counseling services through Oliva are available to ensure you feel supported and enabled at all times
- Enhanced Parental Leave: No matter how your family gets started, you'll be supported here. We offer 15 weeks full pay if you're the primary caregiver & 4 weeks full pay if you're the secondary caregiver. Ask about our comprehensive offering
- Enhanced and Flexible Annual Leave: You'll get 25 days annual leave, plus your bank holidays. If you celebrate different holidays, you can use these days elsewhere! In addition, we close between Christmas and New Year. Plus, you'll get your birthday off every year, and an additional day leave for each year at Flash Pack (capped at 5 days). (Annual leave policies vary based on the country of employment)
- Work from abroad: Experience new cultures, meet inspiring people and fuel your creativity with the opportunity to work from abroad for 45 days of the year
- A diverse and inclusive team: We recognise and celebrate the diversity of our team and celebrate each and everyone one! We're led by a BAME female CEO and have employee groups such as our Neurospicies who help us make Flash Pack better each and every day! DEI&B is the golden threat that ties our culture together, weaving it through the every fiber of our ways of working, policies, benefits and code of conduct
- Flash Pack Adventure: Experience the magic of Flash Pack firsthand with the opportunity to travel and join one of our unforgettable adventures after your first year of employment
- Life-Change Care Plans: Our Care Plans focus on personalised accommodations, flexibility and understanding in order to provide the right level of support for each individual. This covers, but is not limited to life changes involving: miscarriage, pregnancy loss, IVF, menopause and gender transition
- Refer someone in: If you bring a new team member to the pack, you'll get a £1000 bonus!
Company HQ
London, UK
Leadership
Lee Thompson
(Co-Founder & CMO)Previously a Director at Lee Thompson Photography for 8 years.
Radha Vyas
(Co-Founder & CEO)Studied European Politics and Spanish at The University of Hull. Previously a Trustee at Childreach International for 2 years and a Director of Fundraising at Vyas Fundraising for 7 years.
Oliver Lee
(CFO)Oliver initially joined Flash Pack in 2019 as a Finance Manager, quickly becoming the Head of Finance and then the CFO in 2021. Prior to Flash Pack, they were a Manager of Transaction Services at Evelyn Partners, and a Senior Associate at Nexia International and SingerLewak.
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