Global Operations Analyst, Docplanner
Sales
+ ESOP
More information about location
Booking platform and management software provider for doctors
Job no longer available
Booking platform and management software provider for doctors
1001+ employees
Job no longer available
+ ESOP
More information about location
1001+ employees
Company mission
To make the healthcare experience more human, via free doctor reviews and bookings for patients, and practice management tools for doctors.
Role
Who you are
- If you’re passionate about improving systems and driving clarity, this role is for you
- 2–6 years of experience in consulting, BI, analytics, operations, or business development
- Fluent in English; Spanish, Portuguese, Polish, or other languages are a plus
- Educational background in STEM or business-related fields
- Strong analytical thinking and ability to translate data into actionable decisions
- A track record of delivering projects end-to-end — from problem definition to implementation
- Comfortable collaborating across teams and working with multiple stakeholders
- Clear and concise communication skills, both written and verbal
- Familiarity with tools like Salesforce, HubSpot, Zapier, Looker Studio, Tableau, or similar
- Confident working with data — analyzing large datasets to spot trends, issues, and opportunities
- Basic working knowledge of SQL or similar tools to extract and manipulate data
What the job involves
- We’ve grown from a small Polish startup into a global SaaS company. As local sales teams developed their own processes, it's now time to align and scale — standardizing operations, boosting efficiency, and ensuring every market has fast, reliable access to the tools and data they need
- We're hiring a remote Global Sales Operations Specialist to join our Global Sales team
- You'll help unify sales processes, support daily operations, and build scalable solutions. Our goal: be strategic partners to local teams, solving problems and accelerating growth
- Be the main operational partner to the Sales teams across the globe
- Analyze local processes and develop solutions and processes that fit multiple countries’ needs
- Help drive implementation of global projects in coordination with local structures
- Be a guardian of quality and consistency in our systems
- Create automations related to Sales process to ensure maximal effectiveness and operational perfection both in our CRM and in other areas
- Query datasets from different sources, turn data into information and information into insight
- Design, implement & maintain metrics, dashboards, and reports
- Oversee KPIs and performance of local teams, be the first person to detect ‘red-flags’
- Make sure that our data is clean, and the processes are aligned
Application process
- We like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role):
- Intro Chat – A first call with our Talent Partner Ainhoa to explore mutual fit around relevant skills, value alignment, and motivation
- Hiring Manager Interview – A deeper dive into your experience and aspirations with your future manager Jorge (Global Head of Sales Ops), who you’ll be reporting to in this role. Take this chance to ask anything on your mind—it’s just as much about making sure we’re the right fit for you, too
- Business Case – Dedicated prep time to showcase your problem-solving and strategic thinking, followed by a collaborative session with Jorge and Lluís to walk through your findings together
- References & Offer!
Our take
Healthcare platform Docplanner has become a major player in the European healthtech market in the decade since it was founded. The company offers a suite of administrative tools for 30M patients and around 2M doctors worldwide, including workflow digitisation and appointment booking services. The company currently operate in 13 countries, hit Unicorn status in 2021, and has been riding a recent wave of digital transformation and workforce overburdening in the healthcare sector which has spurred on demand for precisely the kind of services they provide. So it’s safe to say business is going well.
What is most compelling about Docplanner’s business journey has been its long-brewing competition with their direct competitor, the fellow Unicorn and better-funded Doctolib. The tête-à-tête with this French/German rival has seen both parties making aggressive European expansion with national acquisitions - Doctolib in Italy, France, and Germany; Docplanner in Turkey, Poland, Spain, and Latin America. With Docplanner’s 2021 acquisition of German parallel platform Jameda, however, they are making moves on Doctolib’s home turf. The company has also acquired MyDr, a leading Polsih tech solutions provider.
These broad consolidation moves represent a maturation of the healthtech market which will serve both competitors well. Docplanner is certainly a key and aggressive contender in this race - and this company isn't going anywhere any time soon.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2019
$90.3m
SERIES E
May 2017
$17m
SERIES D
Total funding: $141.8m
Company benefits
- English classes
- Stock Option plan
- Free health insurance & wellnes Ifeel platform (unlimited)
- Corporate access with Andjoy colaboration
- Off days package
- Additional paid holiday on your birthday to celebrate with your loved ones or to have a self-care day!
- Flexible working hours
- Working from home policy (up to 3 days per week)
Company HQ
Czyste, Warsaw, Masovian Voivodeship
Leadership
Mariusz Gralewski
(CEO)A Computer Science graduate from Warsaw University of Technology.
Luca Puccioni
(CEO)Previously Vice President and Chief Sales Officer at Groupon, he subsequently worked as Director for Southern European Sales at HomeAway.
Lucek Samulowski
(CPO)Previously Senior HR Business Partner at Unilever, he went on to serve as Head of HR at GoldenLine Sp.
Salary benchmarks
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