Partner Success Manager, Fnatic
2+ days a week in office (Dalston)
Leading esports performance
Job no longer available
Leading esports performance
101-200 employees
Job no longer available
2+ days a week in office (Dalston)
101-200 employees
Company mission
To forge a nation of 1 billion Fnatics.
Role
Who you are
- Extensive client service and account management experience, with a track record of working with major global partners and delivering renewals
- An engaging personality that naturally builds strong relationships
- Demonstrable success in scaling the value of brand partnerships over time
- Deep understanding and knack for determining client drivers and communicating data that resonates
- Comfort working in a hands-on, fast-paced environment
- Willingness to travel to provide high-touch partner care when required
- A savvy problem solver, always looking for ways to optimise and innovate
- Excellent written and verbal communication in English, other languages desirable
What the job involves
- As Partner Success Manager at Fnatic, you'll build deep relationships with key stakeholders across Fnatic’s B2B activity, as we partner with them to connect with highly engaged youth audiences
- Service the needs of Fnatic partners by providing best-in-class account management and innovative solutions that facilitate the development of long-term relationships and additional revenue opportunities
- Help level up our partnership success function through your knowledge of best practices for client management
- Align Fnatic’s value proposition and positioning with the motivations of brands, and expectations of the market, to develop partnerships that have the ability to scale
- Collaborate with the Commercial Operations team to generate partner insights and provide accurate reporting of ROI and rights delivery, identifying potential gaps and ways of improving reporting of data
- Coordinate distribution of partner products across Fnatic, and ensure their use aligns with the partner’s and Fnatic's commercial objectives
- Lead on planning and execution of quarterly business reviews with partners, coordinating internal teams to showcase outcomes and Fnatic’s capabilities
- Lead on new partner onboarding, and help educate Fnatic staff and Pro players about the scope and potential of the relationship throughout the partnership
- Work closely with Marketing, Pro-Gaming and other relevant colleagues on planning and execution of activations for partners, ensuring processes are adhered to
- Provide feedback from a Partner Success perspective on internal processes/workflows
- Explore opportunities with Marketing colleagues on a regular basis to identify opportunities for additional partner exposure and engagement across the business (i.e. brand content, Fnatic led events, product launches)
- Project manage the implementation of partner feedback on the delivery of their rights across the business
- Provide weekly reports on key tasks, mission critical updates, as well as potential obstacles you might be encountering
- Mentor and manage a Partner Success Executive, supporting their development and providing continuous feedback
- Support Business Development colleagues in both the renewal of existing partners but also in building case studies where we are looking to replace partners in an existing category
- Lead on ad-hoc Partner Success projects as directed by your manager
Salary benchmarks
Our take
Fnatic boasts its own professional gaming teams, featuring over 50 talented members competing across a diverse spectrum of 10 games. Their collective achievements include clinching victories in 200 competitions, amassing an impressive prize pool of over £10M, and garnering a staggering 6M on various social media platforms.
Founded over 15 years ago, Fnatic has witnessed the remarkable ascent of eSports into the mainstream in recent years. As the global audience for eSports expands, major brands are eagerly entering this dynamic arena, and Fnatic stands as a gateway to this burgeoning fanbase.
As the eSport industry maintains its impressive growth trajectory, Fnatic stands ready to capitalise on the opportunities that lie ahead. With a successful track record, a burgeoning fanbase, international expansion plans, and a portfolio of high-quality gaming gear, Fnatic remains a powerhouse in the world of eSports, poised to continue shaping the future of competitive gaming.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2021
$17m
EARLY VC
Nov 2020
$10m
EARLY VC
Total funding: $53m
Company benefits
- Hybrid onsite/remote work policy
- Private medical insurance (Vitality)
- Employee Assistance Programme (Health Assured)
- Eyecare vouchers
- Cycle to work scheme
- Self-development book requests for the Fnatic Library
- Fnatic shop staff discount
- Fruit, drinks and snacks available daily in the office
- Regular lunch clubs, office drinks and other social activities
Company HQ
Dalston, London, UK
Leadership
Sam Mathews
(CEO)Previously founded UGAME, a social network for gamers, and NEVERBLAND, a startup studio.
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