Head of Investment Operations, InvestEngine
Back Office, AI Transformation
£100-130k
Investment management company
Open for applications
Investment management company
21-100 employees
Open for applications
£100-130k
21-100 employees
Company mission
To make investing more simple, more accessible and more powerful.
Role
Who you are
- Senior operational leadership experience in a fintech or digital investment platform
- Strong understanding of investment back-office operations, including:
- CASS reconciliations
- Payments
- Trading, settlement and corporate actions
- Proven experience designing and improving end-to-end operational processes
- Experience working in environments with proprietary or internally built systems
- Strong track record of leading and developing high-performing teams
- Demonstrated experience using technology to replace, not just improve, operational processes
- Clear frustration with manual, spreadsheet-driven or workaround-heavy environments
- Evidence of exploring and applying new technologies (including AI) proactively
- Strong point of view on what an AI-enabled operations function should look like
What the job involves
- This is not a traditional Head of Operations role
- You will act as the second-in-command to the Operations Director, owning execution, people leadership and the transformation of our back-office operating model
- You will run a regulator-credible operational engine while redesigning it from first principles — removing manual work, eliminating workaround processes and building an AI-enabled back office
- This role requires someone who is motivated to build the future of operations, not optimise legacy processes
- To run and evolve a high-performing, regulator-credible back-office operation that delivers clean execution, strong controls and scalable processes — while designing and delivering an AI-enabled operating model that removes manual work, reduces risk and improves consistency
- Own day-to-day performance of core investment operations
- Be accountable for outcomes across:
- CASS reconciliations
- Payments (inbound, outbound, exceptions, controls)
- Trading lifecycle, settlement and failed trade resolution
- Corporate actions processing
- Ensure operations run accurately, consistently and without drift
- Act as escalation point for operational incidents, driving resolution to root cause
- Identify and eliminate manual processes, workarounds and spreadsheet-driven controls
- Redesign core workflows using AI and proprietary systems, not patchwork tooling
- Partner with Product and Engineering to build an AI-powered back office
- Replace repetitive human tasks with automated decisioning, monitoring and exception handling
- Deliver measurable outcomes, including replacement of critical workflows and removal of manual steps
- Design end-to-end processes with clear ownership, controls and failure modes
- Remove unnecessary complexity and redundant controls
- Ensure processes are scalable, testable and resilient
- Focus on root-cause fixes, not temporary mitigations
- Ensure all critical processes are clearly owned and documented
- Lead, develop and retain strong operational teams
- Set clear expectations and hold people to high standards
- Actively manage performance, including addressing underperformance decisively
- Build a strong talent pipeline and succession coverage for key roles
- Create a culture of ownership, curiosity and continuous improvement
- Ensure operations align with FCA expectations (including CASS, SYSC and Consumer Duty)
- Act as a strong first-line owner of operational risk
- Produce clear, decision-useful MI for leadership and governance forums
- Be able to explain, defend and evidence how operations are controlled
- Constantly ask why to understand root causes and system behaviour
- Challenge anything that does not look right, even if it meets policy
- Refuse to accept “that’s how we’ve always done it”
- Pursue issues to full resolution with persistence and ownership
- Be uncomfortable with ambiguity, weak logic and unexplained variance
Application process
- Introductory call with our Talent team
- Gamified cognitive assessment to understand how you think and problem-solve
- Competency interview focused on your experience in operational risk and controls
- Senior leadership interview to explore alignment with our culture, values, and strategic direction
Salary benchmarks
Our take
InvestEngine is an investment management company that aims to democratize investing by helping everyone, irrespective of their financial knowledge, benefit from the markets.
The company distinguishes itself through its very low fees - their DIY portfolio service is associated with zero fees. Moreover, they aim to eliminate the high barrier to entry associated with a significant initial investment by allowing clients to start investing with a low initial amount.
Moreover, all the money invested through its platform is safe. InvestEngine is authorized and regulated by the Financial Conduct Authority (FCA) and investments are eligible for claims under the Financial Services Compensation Scheme (FSCS), thus the clients' investments are protected.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Work from anywhere scheme for up to 3 months at a time
- Paid time off and sick leave
- Training and development
- Flexible environment
- Vitality health plans
Company values
- Ownership
- Personal responsibility
- Integrity
Company HQ
London, UK
Leadership
Andrey Dobrynin
(Managing Director)Previously Head of Marketing at Slando for 5 years, CEO - Russian-speaking markets at OLX Group for 2 years and Co-Founder at Larixon Classifieds for 6 years.
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