Customer Success Manager, Sagetap

Salary not provided

+ Early stage stock options

Mid level

Remote from US

Linking business buyers to SaaS startups

Job no longer available

Linking business buyers to SaaS startups

21-100 employees

B2BMarketplaceMarket researchCommunityProcurement

Job no longer available

Salary not provided

+ Early stage stock options

Mid level

Remote from US

21-100 employees

B2BMarketplaceMarket researchCommunityProcurement

Company mission

To help cloud technology companies and product teams get expert and rapid qualitative and quantitative feedback at scale.

Job

Company

Role

Who you are

Excellent organizational and time management skills
Strong communication and interpersonal skills
Ability to work independently and in a remote environment
Detail-oriented and able to multitask in a fast-paced environment
Proficient in G-suite

What the job involves

We are looking for a Customer Success Manager to join our team, dedicated to ensuring our clients receive exceptional service and support
In this role, you will act as the primary point of contact for clients, understanding their needs and requirements
Applying strong problem-solving skills, you will anticipate client needs, resolve issues, and identify opportunities for improvement
Managing client relationships with a focus on satisfaction and retention is key, ensuring clients feel valued and supported throughout their journey with us
Additionally, you will prioritize and manage multiple client accounts and projects, maintaining a high level of organization and efficiency

Our take

For companies developing enterprise software, increasing complexity and growing web demands make taking a competitive product to market tough. Sagetap pools together data analytics, data management, DevOps and cybersecurity experts who consult to help companies monitor competition and ensure their product tightly meets market demand.

Sagetap is a relatively new addition to the cloud computing sector, but by focusing intensely on high-growth companies developing enterprise software it is hitching its wagon to a rapidly expanding market. Forecasts anticipate the cloud computing market to be pushing a $1 trillion global valuation by 2026, with an increasing proportion of this coming from the fast-growth startups Sagetap addresses.

In 2024, the company raised Seed funding to support the development of what it calls the first AI-driven marketplace for enterprise software procurement. This will allow it to deliver a more targeted service with heightened value for both buyers and sellers.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

May 2024

$6.8m

SEED

Oct 2021

$4.5m

SEED

Total funding: $12.5m

Company benefits

Stock Options
Medical, dental, and vision insurance
Flexible work schedule
Professional Development and Career Growth
Generous Vacation and Holiday Policy

Company HQ

Cow Hollow, San Francisco, CA

Leadership

Kevin Hughes

(Co-founder)

Previously an Inside Sales Representative at Instart Logic, and went on to work as the Bay Area Regional Sales Manager for Moogsoft. Alongside this, was also a fundraiser for Brighter Children.

Sahil Khanna

(Co-founder)

Was a Business Value Analysis / Realization Team Leader for Moogsoft. Before that, worked in Product Marketing for Alpine Data and Pivotal Software

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