Customer Success Manager, Salesloft
Enterprise
$101-173k
AI-powered sales orchestration platform
Job no longer available
AI-powered sales orchestration platform
1001+ employees
Job no longer available
$101-173k
1001+ employees
Company mission
To fundamentally transform sales.
Role
Who you are
- We are seeking an experienced customer facing professional who will engage, retain and drive our customers' understanding of Salesloft product offerings working strategically with sales, cs and leadership (both internally and with the customer)
- 8+ years experience in a Sales, Account Management or Customer Success
- 3+ years of experience specifically in a Customer Success role
- Experience managing a book of business and leading customers through change management
- 1+ years of experience using the Salesforce CRM. Must have an intermediate to expert knowledge of Salesforce CRM components such as leads, activities, contacts, opportunities, and reporting. (Salesforce Admin Certification is a plus!)
- Previous experience in a SaaS/Technology company or fast growing start up preferred
- Superb listening skills and the proven ability to dig deeper to uncover the customer’s true objectives
- High level of empathy - it’s important for our CSMs to be a good person to peers and customers
- Demonstrated ability to conduct compelling on-site presentations to C-Level executives
- Experience delivering business reviews showcasing ROI to executives onsite and via webinar
- You are a clear, confident and compelling communicator — in writing, in conversation and in front of an audience
- You are extremely perceptive and are highly emotionally intelligent, making you agile in adapting your executive presence and approach to any audience and personality
- You are an expert project manager who ruthlessly prioritizes, manages stakeholder expectations, and ensures all key objectives and timelines are met
- You are resourceful, scrappy and creative — if a playbook doesn't exist yet, you go figure it out and build it for the whole team to use
- You want to help build scalable processes — we are in a critical stage as a department. The decisions we make now will have a long lasting impact on Salesloft
- You are confident in technical conversations — hearing “API” doesn't make you run and hide
What the job involves
- At Salesloft, our Customer Success Managers are pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as the go-to resource for our valued customers
- You will be able to ensure successful product adoption and retention of key customers in the business
- In this role, your main priority is to drive ROI as quickly as possible for your customer base. You will be establishing their top goals, understanding their problems, and creating a customized success plan to help them start crushing their KPIs
- You will take a consultative approach by uncovering each of your customers’ use cases to better educate them on the benefits and features of the Salesloft platform within the context of their specific workflow
- On a day-to-day basis, you will be responsible for managing complex and savvy customer needs, leading compelling business reviews, and using data analysis to drive business impact aligning closely with various departments internally and externally not limited to Sales, Services, Customer Success and Partners
- You will partner with sales to identify customer growth opportunities based on demonstrated value, and help strategize and execute plans to earn additional spend from the customer
- You will also work with support and product teams to ensure customer feedback is captured and realized
- The Customer Success team consists of 30 some team members who develop and maintain a deep understanding of the customer’s business drives, goals, and steer activities to align with these initiatives
- They act as a liaison between internal teams to ensure customer needs are being met, partner with sales to define and achieve customers’ success criteria, and demonstrate ROI and ensure customers renew the Salesloft Product Suite
- WITHIN ONE MONTH, YOU’LL:
- Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique
- Join our 3-week Sales Bootcamp, where you will learn our software and all the skills necessary to set you up for success, allowing you to make an impact in the market quickly
- Begin 1:1’s with your manager, understand your 30-60-90 day plan, meet & shadow current members of the Salesloft team, and delve into your territory
- Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
- Meet key partners in Account Management, Finance, Marketing, Executives etc. - they will be key relationships for you throughout your deal cycle
- Become demo certified
- WITHIN THREE MONTHS, YOU’LL:
- Begin working with customers
- Be Salesloft admin certified
- Be enrolled in our Salesloft PM certification program
- Be a product expert and feel comfortable walking a customer through all aspects of the Salesloft platform
- Have proficiency in both the Salesloft product capabilities as well as modern sales engagement best practices
- WITHIN SIX MONTHS, YOU’LL:
- Be running with your customer success plans to encourage adoption & process optimization
- Be able to show quantifiable ROI to customers in the form of success stories
- Have a greater ability to understand deep technical aspects of a product and educate customers and peers using simplified explanations
- WITHIN TWELVE MONTHS, YOU’LL:
- Set an example for new CSMs, and assist in training, onboarding and motivating new Lofters
- Be a proven self-starter and able to come up to speed on complex, difficult concepts with minimal assistance
- Have a thorough understanding of the challenges an organization faces when implementing a new technology and how to help them manage change
Our take
Salesloft provides enterprise customers with an AI-powered engagement SaaS platform that integrates all customer communication channels and workflows, as well as providing sales analytics.
The company has been active since 2011, and has grown into one of the world’s leading customer engagement platforms, now counting the likes of IBM, Shopify, Google, Slack, and Cisco in its client base. The increased digitisation of the sales process in the last few years has seen Salesloft expand rapidly of late, particularly away from its US headquarters, with significant customer uptake in Europe.
One of its major investors, Vista Equity Partners, recently took a majority shareholding in the company which raised its value to well above $2 billion. Recent shifts in the C-suite are said to be seeing the company into its next season of growth. With its future looking secure, Salesloft intends to continue its expansion through Europe before targeting other markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2021
$100m
SERIES E
Apr 2019
$70m
SERIES D
Total funding: $245.7m
Company benefits
- Health, dental & vision plans
- Untracked & unlimited PTO
- Mental healthcare (in-person and virtual)
- Fertility aid
- Parental leave
- Charity contribution matching
- After 6 years at Salesloft, all Lofters are eligible for a paid 6 week sabbatical with a $10,000 stipend
- 401K & company Match
Company HQ
Midtown Atlanta, Atlanta, GA
Leadership
Kyle Porter
(Board Chair)Before co-founding Salesloft in 2011, they worked as Vice President of Marketing at video display manufacturer NanoLumens. Prior to joining NanoLumens, they ran their own small business at a young age, deploying digital gaming machines & place-based advertising to restaurants, sports bars, and pubs.
David Cummings
(Board Member)Seasoned tech entrepreneur, founder and investor. Has founded or co-founded 10 companies including Pardot, Terminus, and more recently Atlanta Ventures and Atlanta Tech Village.
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