Business Operations Manager, Bezos.AI
More information about location
eCommerce fulfilment services in the UK & EU
Job no longer available
eCommerce fulfilment services in the UK & EU
21-100 employees
Job no longer available
More information about location
21-100 employees
Company mission
To help eCommerce businesses grow, by taking care of their fulfilment and logistics headaches.
Role
Who you are
- 3–8 years of experience in Operations, E-commerce or Supply Chain
- Ability to understand new concepts rapidly and react in a high-energy, fast-paced startup environment
- You're curious, analytical and love solving problems (data is your friend)
- You’re a great communicator — clear, friendly and confident with both warehouse staff and founders
- You don’t wait to be told what to do — you take ownership and make things happen
- You’re comfortable travelling to warehouses (we’ll cover expenses)
- Good vibes: Fostering team spirit; someone everyone enjoys and aspires to work with
What the job involves
- We are looking for someone that gets excited about the adventure of a startup and wants to work hard and learn how to build a world class business
- As a Business Operations Manager you are part of our operations team that ensures all orders from our sellers are delivered perfect (picked on time, dispatched on time, delivered on time)
- Besides regular operational projects, you will own, build and scale the operational customer success for Bezos to ensure we are able to resolve any operational issues as swift as possible
- Own, build and scale Bezos' operational success
- Support our seller with their day-to-day order related issues by finding the root cause of the problem, fixing it and then designing a process to make sure this doesn't happen again
- Develop and implement new processes to enable Bezos’ platform to work seamlessly for e-commerce sellers, including storage, fulfilment and delivering e-commerce orders
- Support the team with ad-hoc and root cause analyses
- Continuously improve Bezos' operations
Application process
- We like to get to know you and your motivations in a 30 min chat with the Bezos Ops team
- If we both agree that there is a fit, we would like to get to know the way you work and communicate. For this, we will send you an analytical exercise (2-3h) to prepare before the next call
- In this 30 min call with our Ops team and our founder, we will ask you to present your answers and recommendations to us
- If you are successful we will make you an offer
Our take
Bezos.AI was founded to make a difference for the increasing number of companies selling online. It provides a one-stop-shop for eCommerce logistics, allowing sellers to eliminate the hassle of handling storage, last-mile delivery, returns, and fulfilment. This reduces their operational complexity and allows businesses to focus on sales and growth.
Bezos isn't alone in riding the eCommerce wave, with a host of competing third party logistics providers offering similar services. However, it stands apart with its wide range of integrations, supporting more than 30 eCommerce platforms, while offering real time order tracking and 2 hour ticket response time as standard. It also has fulfilment centres across the UK and Europe, allowing for rapid delivery and returns across a far larger territory than the competition.
It does this while focusing on sustainability. The company has received grants from the UK government for green delivery, green packaging as well as tools for sustainable fulfilment. Bezos is committed to helping clients with delivery options and speed whilst also reducing waste and emissions, and this has helped it compete and grow steadily in an increasingly crowded marketplace.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jan 2020
$1m
GRANT
Total funding: $1m
Company benefits
- Holidays: We offer 25 holidays plus public holidays, plus your birthday plus we take a company-wide holiday over Christmas
- Flexible working: We recognise that people have a life outside work and offer flexible working, great for those with families
- Equity: All full-time people are owners and receive equity
- Remote first: We are a remote-first company, you can be based anywhere in the world. We meet at least once a month in person
- Mental health: Mental health support through Spill counselling and free Headspace subscription
Company HQ
Mayfair, London, UK
Leadership
Vernon Tjon-Soei-Len
(Founder & CEO)Vernon worked as at Analyst at Goldman Sachs and JPMorgan before becoming a Team Leader at Bain & Company. They then went on to become the Director of Strategy and International Expansion at Zipcar before joining Amazon as the Director of Amazon Flex UK in 2017. They stayed in that role for 1 year before Founding Bezos.ai in 2018.
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