Operations Senior Manager, Salesforce

• We’re looking for highly passionate candidates who have relentless curiosity, a startup mentality, attention to detail, willingness to manage multiple priorities, and ability to deal with ambiguity effectively
• 5+ years of professional experience, ideally in Sales strategy/business operations roles
• Experience with forecasting, business analysis, and data visualization
• Strong business acumen and stakeholder management
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Excellent presentation and executive engagement skills
• Beginner or better mastery of Tableau

Desirable

• A blend of strategy and operational execution, the Strategy & Operations Senior Manager partners with Renewals Leadership as a trusted advisor, focused on optimizing the retention forecasting motion
• This is a high-impact role requiring cross-functional alignment with Sales and Customer Success with a collaborative approach
• This role owns the weekly forecasting process, makes recommendations for the forecast, is responsible for sharing the forecast, and drives quarterly reviews with Sales, Product and Success leadership covering the forecast
• This person leverages insights to increase accuracy and efficiency in the retention forecast across 7+ operating units
• You are the forecasting expert!
• This is an individual contributor role reporting to the Director, Renewals Strategy & Operations
• You'll orchestrate the weekly OU forecast process across Renewals
• Drive forecast excellence, coordinate prep and analytics for weekly OU forecast calls
• Partner with the Analytics team and perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, participation, propensity to buy, white space, likelihood to churn, etc.) to drive forecast accuracy or improve forecast recommendations
• Evaluate ongoing OU business performance against Targets
• Collaborate cross-functionally with Sales Strategy to develop a joint forecasting cadence
• Create executive-level presentations for both local and global leadership reviews; support quarterly business reviews
• This role is Office-Flexible, with the expectation that you will work from a Salesforce office three days per week