Senior Accounts Receivable Manager, Demandbase

• Bachelor’s degree in Accounting, Finance, or a related field
• Minimum of 7 years of AR management experience, ideally within a SaaS or subscription-based business
• Strong understanding of SaaS billing models (MRR/ARR, usage-based billing, renewals)
• Hands-on experience supporting monthly financial close cycles and reconciling complex AR ledgers
• Experience managing billing and invoicing for new products and SKU launches
• Demonstrated success driving system improvements and workflow automation in AR processes
• Proficient with accounting and CRM systems (e.g., NetSuite, Salesforce, Zuora, Stripe)
• Excellent organizational, analytical, and communication skills
• Ability to thrive in a remote, collaborative, and dynamic environment

Desirable

• The Senior Accounts Receivable Manager is a player/coach role and will leading the billings and collections teams. The position reports to the Senior Director of Revenue
• This is a remote position and we’re considering candidates who live anywhere in the United States
• Manage and oversee all AR processes, including invoicing, collections, cash application, and customer account reconciliations
• Ensure accurate and timely billing aligned with SaaS subscription terms (monthly, quarterly, annually)
• Lead and execute the AR portion of the monthly close process, including reconciliations, journal entries, aging analyses, and reporting deliverables
• Maintain and monitor the AR aging report; prioritize collections activities to drive reduction in Days Sales Outstanding (DSO)
• Manage customer invoicing and collection efforts for new products, SKUs, and pricing models, ensuring billing set-ups are accurate and scalable
• Partner cross-functionally with Sales Operations, Product, and Finance teams to operationalize billing for new product launches and product catalog changes
• Collaborate with the Finance Systems and IT teams to identify, implement, and optimize system enhancements that streamline AR processes and improve automation
• Establish and enforce effective AR policies, procedures, and internal controls to optimize cash flow and compliance
• Drive efficiencies by leveraging, building, and training offshore team members to support scalable AR operations
• Collaborate with Sales, Customer Success, and Support teams to resolve billing disputes promptly and professionally
• Address escalated accounts and support legal collections processes if necessary
• Prepare and deliver weekly, monthly, and quarterly AR and collections reporting, including KPIs like DSO, delinquency rates, and cash forecasting
• Participate in and lead continuous improvement initiatives in AR processes and operations