Virtual Customer Service Representative, Whizz
Hindi / Punjabi Speaker
More information about location
E-bikes subscription service
Be an early applicant
E-bikes subscription service
101-200 employees
Be an early applicant
More information about location
101-200 employees
Company mission
To revolutionize the transportation industry for delivery drivers.
Role
Who you are
- Native or fluent Hindi / Punjabi
- Fluent English (C1 - C2 level)
- 2+ years of experience in customer support, sales, or call center roles
- Comfortable working on camera and assisting customers via live video throughout the day
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable using CRM systems and productivity tools
- High-speed internet connection, and headset
What the job involves
- As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection
- In this role, you will assist customers through a monitor installed at our locations
- When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests
- Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location
- Help customers choose the right bike, battery, accessories, and services
- Explain bike features, subscription plans, and pricing
- Assist customers with signing up, creating accounts, and completing payments
- Use sales techniques to convert potential customers into subscribers
- Support customers with subscription questions, payments, and account issues
- Help customers troubleshoot basic bike or service issues remotely
- Coordinate service requests and follow-ups with the operations team
- Address customer concerns and objections while maintaining a high level of satisfaction
- Provide clear, accurate, and friendly communication to customers
- Coordinate with internal teams via chat and messaging tools to resolve customer requests
- Build trust and long-term relationships with our rider community
Our take
With New York City alone home to over 60,000 delivery workers, Whizz is seizing the opportunity to innovate the electric bike rental industry. Many e-bikes available today are expensive or do not meet regulations, so Whizz offers affordable and safe e-bikes to gig workers through its marketplace platform.
Whizz was founded in 2022 but already has notable partnerships with Grubhub and DoorDash, offering their drivers rent-to-own and subscription schemes at a discount. Whizz subscriptions also include service, maintenance and anti-theft protection, providing strong coverage for workers whose income is reliant on the quality of their vehicle.
Early funding will be channelled into expansion, as Whizz pushes to capitalise on its strong start. It does have a prominent competitor in Zoomo, a company that has already entered a partnership with Uber Eats, though it is too early to say if either business is a frontrunner to capture this growing market. Either way, things certainly look promising for Whizz's future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2024
$5m
EARLY VC
Apr 2023
$3.4m
SEED
Total funding: $15.5m
Company benefits
- Opportunity to join a dynamic and innovative company, collaborating with a team of highly skilled professionals dedicated to excellence
- Training and support
- Flexibility
Company HQ
West Village, New York, NY
Leadership
Mike Peregudov
(Co-Founder)Also the Co-Founder of S16VC and Yandex Chef.
Ksenia Proka
(Co-Founder)Previously the Co-Founder of Moy Device.
Artem Serbovka
(Co-Founder)Previously the CTO and Co-Founder of MyDevice.
Alex Mironov
(Co-Founder)Previously Co-Founder & COO of MyDevice.
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