Technical Consultant, Brandwatch

• Analytical experience in a business setting
• Social Listening experience strongly preferred
• Experience interacting with clients and presenting complex information to stakeholders
• Experience partnering with cross-functional teams to achieve client results
• Exceptional time-management and task-management skills, including collaborative prioritization
• Ability to analyze large datasets, simplify complex data, and work with unstructured text, with the outcome of producing strategic insights
• Familiarity with social media communities, networks, and tools
• A keen eye for detail and a knack for optimizing within constraints
• Ability to create structure in ambiguity and take in a lot of information at once to make an informed decision

Desirable

• The Technical Services team at Brandwatch provides consultative and analytics-focused professional services to our clients, ensuring that users are empowered to utilize the Brandwatch Consumer Research platform to the fullest, providing quick access to insights that could impact their strategy
• We are looking for an experienced, customer-facing Technical Consultant to join this team to support a designated portfolio of our largest enterprise clients to strategize and execute upon various complex projects
• Become an advanced user of all products within the Brandwatch product suite, using a hands-on forward-thinking approach to solve complex problems
• Take ownership of a set of key enterprise clients, acting as a consistent technical advisor and subject-matter expert
• Regularly direct meetings to consult with clients of Brandwatch (in various industries and for multiple brands) and internal colleagues to accurately scope and design software-based solutions to meet stated client objectives
• Participate in regularly cadenced client calls, and partner with the internal account team on optimal strategy and solutions for the client
• Ideate and implement effective, scalable data analysis solutions on behalf of Brandwatch clients, including but not limited to creating and cleaning datasets, creating visual dashboards and segmenting data
• Recommend potential options for new projects, to spark inspiration and guide existing clients to innovate and expand their capability with the Brandwatch platform
• Present deliverables in a clear, engaging manner to internal and client stakeholders, effectively translating technical concepts for non-technical audiences
• Work autonomously while juggling multiple deadlines, priorities and collaborators
• Lead and guide technical analysts through solution design, while providing feedback, recommendations and suggestions