Enterprise Account Manager, Fastly
More information about location
Edge cloud platform
Be an early applicant
Edge cloud platform
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To build a better internet — a safe place where good can thrive.
Role
Who you are
- Strong prior Account Management, customer relationship and strategic sales experience in UK
- Ideally have experience within the CDN/PAAS/Cyber Security industry
- Familiarity with Engineering and Developer focused Technology
- Prior experience in working with Customers at a C-Level, including CTO and CISO stakeholders
- Prior sales experience driving revenue through up-selling and cross-selling into existing business and customers, and stakeholders
- Able and confident to run customer meetings, demos, A sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts with business values
- Strong customer facing, presentation and project management skills, high detail orientation and exceptional organizational skills
- Thrives in a multitasking environment, with an ability to adjust priorities
- Independent, self-disciplined and possess strong verbal and written communications skills
- Technical background highly valued
- Fluent in English
What the job involves
- Fastly are looking for an Account Manager to join the team, build strong commercial and strategic business relationships with our customers across the region
- Managing a portfolio of Enterprise customer relationships from C-Level down, you’ll have a proven track record in building high value and impact relationships, and have experience running upsell and cross sell opportunities
- You’ll develop account health and lead customer advocacy across Fastly’s Enterprise, partnering with our Sales, Customer Support, Product and Technical teams
- This is a great opportunity for someone with the skills, energy and confidence to define great Account Management in the region
- Be Responsible for owning and driving revenue across your customers - mainly across customers within Finance and High-Tech verticals
- Cross sell the Fastly solutions and drive customer usage
- Ability to build strong relationships and engagement with customers including CTO, CISO, as well as technical and Financial decision makers, and Engineering and Development Teams
- Ability to build strong internal relationships within Fastly across Sales, Professional Services, Deal Desk, and Contracting Teams
- You will drive your upsell opportunities and renewals to a successful close and generate interest and opportunities across Fastly’s product portfolio
- You’ll monitor customer relationships and account health, identify Executive sponsorship opportunities and will bring customers together when needed for workshops, roundtables or speaking engagements
- You will be responsible for highlighting new Fastly initiatives, products and services to customers through Monthly and Quarterly Business Reviews
- Collaborate with product, marketing and sales teams to provide feedback for ongoing customer support
- You will actively engage with customers both remotely and in person to understand their business and discover their requirements bringing in Subject Matter Experts as situations dictate
Salary benchmarks
Our take
Internet users around the world have come to expect personalized, real-time digital experiences, but delivering these quickly and securely, while maintaining quality, can be a difficult task for businesses.
Fastly enables the companies to deliver fast, secure, and scalable online experiences. Its edge cloud platform moves data and applications closer to end-users — improving the user experience, putting the power back in developers’ hands, and enabling clients to focus on growing their businesses.
The company has helped several high-profile businesses, including Reddit, Pinterest, Stripe, Epic Games, and more. Its offering is well-regarded in the space, demonstrated by it being named a 2022 Gartner® Peer Insights™ Customers’ Choice for Global CDN, as well as a Leader in The Forrester Wave™: Edge Development Platforms, Q4 2023 report.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2019
$40m
SERIES F
Jul 2018
$40m
SERIES F
Total funding: $259m
Company benefits
- Competitive PTO Policies
- Remote or Hybrid Work
- Generous time off for parental leave
- Full medical, dental, and vision coverage
- Short- and long-term disability insurance
- Mental health resources
- 401(k)/retirement plans
- Employee stock purchasing plans (ESPP)
- Reimbursements for learning and development programs
Company values
- We have a curious spirit
- We focus on our customer
- We are trustworthy
- We act with passion
- We operate with integrity
- We are competitive
- We embrace transparency
- We are good people
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
Artur Bergman
(Chief Architect and Executive Chairperson)Served as the company's CEO until changing roles in 2020. Previously served as CTO at Wikia, and was a Board Member at OpenID Foundation
People progressing
Joined as Sales Engineer (Media and Entertainment). Was promoted to Senior Sales Engineer (EMEA) after 2 years, then promoted again to Senior Principal Sales Engineer.
Share this job
View 48 more jobs at Fastly