Customer Success Engineer, Onebrief

• 3+ years of professional experience in a software engineering, solutions engineering, or technical customer-facing role involving hands-on development
• Demonstrated experience writing and maintaining production-quality code, including extending existing frameworks, SDKs, or plugin systems
• Proficiency in at least one general-purpose programming language used for application or game-adjacent development (e.g., C#, Python, C++, or similar)
• Strong understanding of software design principles, with an emphasis on modularity, maintainability, and backward compatibility
• Comfort working with customers face-to-face to debug, iterate, and validate solutions in real-world environments
• Clear written and verbal communication skills, especially when explaining technical concepts to mixed technical and non-technical audiences
• Willingness and ability to travel periodically to customer sites for onboarding, workshops, and hands-on technical collaboration
• Self-directed and effective in fast-moving, ambiguous environments, balancing customer urgency with sound technical judgment
• Due to federal contract requirements, U.S. Citizenship is mandatory for this position

Desirable

• Battle Road Digital, part of Onebrief, applies state-of-the-art innovations and experience from the video game industry to build the future of simulations, modeling, and operations with AtomEngine – our proprietary cloud-based game engine that’s making the world playable
• As a Customer Success Engineer, you will ensure customers succeed with AtomEngine by directly extending and adapting the platform to meet their technical and operational needs
• Sitting at the intersection of customer success and engineering, this role focuses on developing custom integrations, extensions, and workflows using the AtomEngine ModKit
• In this role, you will work hands-on with customer scenarios, data, and environments—writing code, configuring systems, and validating solutions alongside customer teams
• You will partner closely with Product, Engineering, and Customer Success peers to ensure customer-driven extensions align with platform direction, while also feeding real-world insights back into the core product
• Serve as the technical interface and escalation point for complex customer issues requiring code-level investigation or intervention
• Design, develop, and maintain custom extensions, integrations, and workflows using the AtomEngine ModKit to meet customer-specific requirements
• Work directly with customer teams to design, implement, and validate new ModKit features, while ensuring solutions remain maintainable and compatible across platform releases
• Develop deep mastery of AtomEngine, becoming a subject matter expert able to confidently teach, demo, and guide customers through advanced workflows
• Partner with Customer Success and Account teams to support adoption and long-term customer success, contributing technical insight where it matters most
• Advocate for customer needs internally, translating real-world use cases into clear, actionable input for Product and Engineering teams
• Act as a trusted technical advisor, helping customers operationalize AtomEngine within their existing workflows and environments